PSC Greeter at Spectraforce Technologies

Job Title: PSC GreeterLocation: Rock Hill, SC 29732Duration: 3 MonthsShift: Monday-Friday 7am-4pmSummaryResponsible for all PSC (Patient Service Center) front office duties. This function includes and is not limited to: Customer service, data entry, insurance billing and payments, problem resolution, following HIPPA regulations, and ordering office supplies. May provide support at several locations. Could also be cross trained as PSR I to help with some overflow in high volume timesDuties and Responsibilities* Greet customers appropriately. Treat all customers in a courteous manner.* Assists patients with kiosk sign-in, and ensures accuracy of same.* Contacts clients to obtain patient orders.* Handles customer inquiries.* Reads, understands, and complies with departmental policies, protocols and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).* Performs basic clerical duties, i.e. filing, faxing, preparing mail, some data entry.* Demonstrates organizational commitment and values of Client* Adheres to departmental and company policies.* Reports on time to work, following attendance guidelines.* Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.* Use established protocols for reporting customer complaints.* Ensures that HIPPA Compliance regulations are followed; uses test translation tables.* Completes all required training.* Assists with stocking of supplies.* Other duties as required to meet the customer requirements.* Completes special projects as requested by supervisor or manager.Job QualificationsRequired Work Experience:* One year customer service experiencePreferred Work Experience:* Keyboard/data entry and PC experiencePhysical and Mental Requirements:* Prolonged standing/sitting* Able to lift up to 25 pounds; carrying up to 15 pounds for several minutes at a time.* Talking* Vision - requires constant mental visual attention to details.* Walking* Balancing Bending/Kneeling* Pushing/Pulling* Reaching/Twisting Key word search: data entry operator clerk typist keyboarding front office receptionist clerical receptionist medical customer service representativeKnowledge:* Medical Terminology helpful, not requiredSkills:* Must be flexible and available based on staffing requirements; weekends, holidays, and overtime.* Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.* Demonstrates good organization, communication, and interpersonal skills.* Capable of handling multiple priorities in a high-volume setting.* Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.Education:High School Diploma or Equivalent Required