Public Communication Specialist II at City of Colorado Springs

Description / Position OverviewSocial Media & Digital Content Manager (Public Communication Specialist II)About the Job:In this position you will lead the Citys digital content strategy and execute comprehensive high quality and engaging content through various social media platforms. You must have a passion for engaging online audiences and the know-how to creatively reach a wide audience through a variety of channels. Experience creating impactful social media content and memorable campaigns is a must. We are looking for a person with the ability to tell stories and find ways to make government messages exciting and relatable transforming the ordinary into the extraordinary.Job Type: Full TimeWork Location: City Administration Building 30 S Nevada Ave Colorado Springs CO 80906Learn more about the department: aSocial Media & Digital Content Manager (Public Communication Specialist II) you will:Manage the City of Colorado Springs primary social media accounts: @CityofCOS @MayorofCOS and @OlympicCity USA Develop and maintain a specific persona for each account and platformDesign and implement an overall social media strategy to align with the goals of the mayor City administration and City departments and communicate effectively to all residents and stakeholdersGenerate edit publish and share engaging content daily across multiple platformsAssist City departments with managing accounts on various social media platforms including but not limited to Facebook X LinkedIn Instagram TikTok YouTube and NextdoorManage the Citys interactions with residents through social media and communicate with followers by monitoring comments and responding to queries with accurate information in a timely and courteous mannerAnalyze communication needs and develop strategic digital campaigns for specific City departmentsPromote City programs and services using videos photos infographics or text posts on social media platformsPlan and create compelling social media content and digital campaigns to build community and trust in governmentMaintain the Citys social media policy accessibility guidelines and best practices and conduct training for City social media admins on these practicesProvide 24-hour on-call assistance approximately one week per month and communicate to the public in crisis situationsWe are looking for candidates who demonstrate:Knowledge of:Modern office technology especially Microsoft Office suitePublic relations and crisis communications best practicesSocial media platforms and latest trendsContent creation tools for videos photos and graphicsAbility to:Provide excellent organizational and customer service skillsAnalyze problems identify alternative solutions and make recommendationsExcel in a fast-paced environmentEstablish and maintain effective working relationshipsCommunicate clearly and concisely orally and in writing to various levels of stakeholdersPrioritize organize and manage multiple projects from a variety of different departmentsEvaluate and resolve complex issueMinimum QualificationsWe value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience and each year of additional relevant work experience as equivalent to each year of required education.Bachelors degree from an accredited college or university with major coursework in a related area of study.Three year of full-time professional experience in a related field.Preferred QualificationsThe following qualifications are not required but they are considered desirable. If you possess any of the preferred qualifications please include specific details in your application. This information may be used to identify a top group of applicants.A minimum of two (2) years experience managing multiple social and digital channels for a government non-profit media or businessAdditional InformationPlease contact Katie McLaughlin at for any questions about this position.Equal Opportunity EmployerThe City of Colorado Springs is committed to a culture that values our employees unique individual qualities and fosters an inclusive environment where people want to be.The City of Colorado Springs offers additional compensation depending on the position area of assignment and specific job assignments including shift differential pay differential acting or lead special assignment hazard pay longevity cell phone allowance uniform allowance relocation awards standby call out compensatory time off tuition overtime extra duty incentive holiday premium proficiency and vacation sell back.NOTE: This job announcement is not intended to include a complete listing of all responsibilities knowledge skills and abilities associated with the position.The City does not sponsor applicants for work visas of any kind (including but not limited to F-1 H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.Apply to Join Our TeamPlease visit theCity of Colorado Springs Careers pageand review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).Completing your application in full including the entire work experience section will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.Applicants may redact information from their resumes certifications transcripts or any other additional application materials that identify the applicants age date of birth or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability information can be found at the Colorado Department of Regulatory Agencies Licensing Portability pageOur Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes you may submit another application prior to the positions closing date and time listed in the job posting. HR will review the last application you submit for a position.The Citys job classifications including physical demands and descriptions can be found on theColorado Springs Class Specifications pageYou can view the status of your application on the City of Colorado Springs Careers page.To be notified of future career opportunities sign up for job alerts on the Job Alerts page.Required Experience:IC Key Skills Typing,Public Relations,Video Editing,Interviewing,Media Relations,Qualitative Research Interviewing,Research Experience,Social Media Management,Leadership Experience,Public Speaking,Blogging,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 31 - 38