PW800 Customer Engineer (Hybrid) at RTX

Date Posted:Country:United States of AmericaLocation:PW100: East Hartford 400 Main Street East Hartford CT 06118 USAPosition Role Type:UnspecifiedU.S. Citizen U.S. Person or Immigration Status Requirements: U.S. citizenship is required as only U.S. citizens are authorized to access certain necessary systems.Security Clearance: None/Not RequiredPratt & Whitney is working to once again transform the future of flightdesigning building and servicing engines unlike any the world has ever seen. And because transformation begins from within were seeking the people to drive it. So calling all curious. Come ready to explore and youll find a place where your talent takes flightbeyond the borders of title a country or your comfort zone. Bring your passion and commitment and well welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry thats evolving fast to the future.At Pratt & Whitney the difference you make is on display every day. Just look up. Are you ready to go beyondWhat You Will Do:As a member of the Customer Engineering team for the Turbofan program Business Aviation you will be responsible of managing in-service product performance the relationship with customers / airframe OEM & aligning service team to meet our specific program strategies. As part of a team of 16 experts you will have the opportunity to lead an integrate product team (IPT) and influence the redesign of a part which could affect the safety durability reliability of a product or the cost of operation.Key Responsibilities:Lead Customer Engineering activities for the Turbofan Business Aviation programOwnership of Product Performance - including safety reliability durability and all services in relation to maintenance of the product in serviceComply with Airframe OEM Operators and Airworthiness authorities obligationsAlign organizations with a vertical view of the market Cross Value StreamProvide business forecasts & manage in-service product campaignsAccountable for engine operating cost optimizationDevelop strategies and ensure readiness of new program & customer entry into serviceLead customer relationship value streamCommercial and warranty programs managementSubject matter expert for the front-line team & provide product knowledge to field communities throughout conferences and customers dedicated technical reviewsSupport development of new business models and strategiesBuild engine work scope for engine in shopTravels as required to support the businessMiscellaneous other duties as assignedQualifications You Must Have:Advanced Degree in Engineering and 8 years experience in an Aerospace or Aftermarket Operations environment OR a Bachelors Degree in Engineering and 10 years relevant experienceQualifications We Prefer:10 years progressive experience in Aerospace Aftermarket Operations or similar functional expertisePrior familiarity/experience with P&WC engine models specifically the PW800 lineProficient business communications in EnglishDemonstrated ability to manage and drive customer satisfaction at all levels (internal and external)Demonstrated ability to lead in a matrixed organizationDemonstrated ability to manage product performance and delivery to drive customer satisfactionAbility to translate technical data into action plans and strategyExperience with Maintenance Program Development/MSG-3AME license a plus.What is my role type In addition to transforming the future of flight we are also transforming how and where we work. Weve introduced role types to help you understand how you will operate in our blended work environment.This role is:Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. This means that the responsibilities of the job need to be performed onsite on a regular basis.Learn More & Apply Now!As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.The salary range for this role is 124000 USD - 250000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act. Privacy Policy and Terms:Click on this link to read the Policy and Terms Key Skills Debugging,Remote Access Software,IT Service Management,IOS,Multithreading,VPN,Neo4j,FISMA,SSO,Github,Google Suite,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 250000 - 250000