QA Director at Hcltech
JOB DESCRIPTION
QA Director
Frisco, Texas
The Director of Delivery Service Quality Assurance (DSQA) leads the independent service assurance function within a large-scale IT outsourcing engagement. This is a senior leadership role responsible for establishing, operating, and continuously maturing a comprehensive assurance program that monitors contractual obligation compliance, service level performance, governance reporting, and quality standards across all in-scope managed services. This role operates with organizational independence from delivery teams, acting as an objective assurance authority that provides clients and internal stakeholders with transparent, data-driven, and near-real-time visibility into service performance and obligation compliance. The DSQA Director is a critical safeguard against the "watermelon effect" where surface-level metrics appear green while underlying service quality is deteriorating.
Key Responsibilities
- To set the vision for sustaining and advancing models, certifications, and standards across the organization.
- To lead the development of new frameworks and processes aligned with business goals and stakeholder needs.
- To oversee the line of business-wide implementation of quality standards and certifications.
- To lead customer presentations, showcasing quality processes as a competitive edge.
- To mentor senior leaders, driving a culture of excellence and building leadership capability within the organization.
Skill Requirements null Other Requirements null
Maximum Salary (US): 257000 Minimum Salary (US): 183000