Quality Assurance Coordinator at Integrity Placement Group

Position: Office Lead / Quality Assurance CoordinatorPay Range: $70000$100000Industry: A/C & Home ServicesSchedule: Nights & Weekends Required Evening On-CallBenefits:Healthcare vision and dental coverage401(k)2 weeks PTORole ResponsibilitiesUse photos taken by on-site technicians to verify all SOPs were followed accuratelyConfirm all customer interaction SOPs were completed correctlyEnsure proper and accurate job billingMonitor and ensure customer satisfaction throughout the service processFacilitate second-visit resolutions for unhappy customersServe as the office leadinitially overseeing 2 employees with growth to managing up to 10 total staffEnsure all office staff adhere strictly to company SOPsRequired ExperienceExtensive ServiceTitan experience (non-negotiable)Strong A/C industry experience with deep understanding of field technician processes terminology and service workflowsComfortable working nights weekends and being on call during eveningsPlease apply HERE or send an updated resume to Required Experience:IC Key Skills Quality Assurance,FDA Regulations,Data Collection,Food Industry,ICH Q7,ISO 9001,Hospice Care,Food Processing,Quality Management,cGMP,QA/QC,HACCP Employment Type : Full Time Experience: years Vacancy: 1