Quality Assurance Specialist Product Administration at Aspen Skiing Company

As a key member of the Mountain Sales and Schools (MS&S) Product Administration team the Quality Assurance (QA) Specialist ensures the accuracy and functionality of software websites and other technical products that support guest experience and internal operations. The role provides quality assurance for product setup manages support workflows and delivers ongoing assistance to business stakeholders. This position is responsible for developing and maintaining a comprehensive QA program that promotes accuracy simplicity consistency and an engaged team culture. This position reports to the Director of Product Administration.Applications for this role will accepted until December 8 2025.The budgeted salary range for this position is $69500 - $72000. Actual pay will be dependent on budget and experience; all our salaried roles are eligible for bonus. Essential Job Functions / Key Job ResponsibilitiesDesign and implement check-work and testing plans for products across multiple sales channels including RTP bStore Aspenware and InntopiaConduct product inspections to ensure quality functionality and alignment with specifications for MS&S Four Mountain Sports Guest Services Aspen Collection and ASC FinanceVerify that final products meet requirements support end-user expectations and comply with company reporting standardsIdentify defects errors and quality-control concerns across all selling channels and communicate findings to the Product Administration teamMonitor issue resolution efforts track progress and ensure timely follow-through on identified problemsRecommend product and process enhancements to improve efficiency and reduce friction for selling agents and guestsAssess training needs and collaborate with partners to support companywide compliance with product and process updatesResearch competitor products and process flows to inform improvements and support best-in-class guest and employee experiencesCollaborate closely with Product Administration Managers to maintain deep fluency in product setup and behavior across all channelsDocument track and report bugs or inconsistencies discovered through QA activities or reported to the Product Administration teamMonitor the support inbox research issues and route or resolve them as appropriatePursue ongoing education in relevant technologies tools and QA practicesOther duties as assignedQualifications : Education & Experience RequirementsBachelors degree in information systems computer science business or a related fieldMinimum of 5 years of experience in the ski industry working with product sales POS systems or multi-channel ecommerce platformsMinimum of 3 years of experience in product administration software testing quality assurance or related technical workHands-on experience with RTP Aspenware and/or Inntopia in an operational or administrative capacityKnowledge Skills & AbilitiesKnowledge of software testing methodologies QA processes and product lifecycle principlesKnowledge of point-of-sale ecommerce and reservation platforms including familiarity with RTP Aspenware and InntopiaKnowledge of data integrity standards reporting requirements and audit practices that support accuracy and consistencyStrong technical proficiency with the ability to navigate multiple systems tools and testing environmentsDemonstrated experience documenting defects clearly and communicating findings across teamsProficiency in reviewing product logic and configurations to verify setup accuracy across all sales channelsStrong analytical capabilities to interpret data identify patterns and validate product behaviorsAbility to collaborate effectively with cross-functional teams including Product Administration Finance Mountain Sales and ITAbility to troubleshoot issues methodically and recommend solutions based on observed system behaviorAbility to manage competing priorities while meeting deadlines across multiple testing cyclesCapacity to adapt quickly to new technologies tools and evolving product requirementsAbility to work independently while exercising sound judgment in a fast-paced environmentAdditional Information : Work Environment & Physical Demands Ability to be on your feet kneel and bend for extended periods of time Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces Must be able to lift push or pull occasionally up to 50 lbs. individually or with assistance Job BenefitsThis position is classified as a regular full-time position eligible for the following benefits:Enrollment dates differ across the various programs.Health Dental and Vision Insurance ProgramsFlexible Spending Account ProgramsLife Insurance ProgramsPaid Time Off ProgramsPaid Leave Programs401(k) Savings PlanEmployee Ski Pass and Dependent Ski PassesOther company perksThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. By accepting a position with Aspen One Aspen Snowmass Aspen Ventures or Aspen Hospitality you acknowledge that you are able to perform the essential functions of the job with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. To request accommodation during the application and interviewing process please contact Human Resources at .          This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties responsibilities and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One inclusion equity and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience we embrace and celebrate the unique experiences perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected valued and empowered and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.For an overview of Aspen One Companys benefits and other compensation visit One participates in E-Verify.E-Verify & Right to Work PosterRemote Work : NoEmployment Type : Full-time Key Skills Invoicing,Information Technology Sales,IT Support,Audio Visual,Database Administration Experience: years Vacancy: 1