Quality Assurance Supervisor at Hims & Hers

Hims & Hers is the leading health and wellness platform on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable accessible and personal from diagnosis to treatment to delivery. No two people are the same so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions were making better health outcomes easier to achieve.Hims & Hers is a public company traded on the NYSE under the ticker symbol HIMS. To learn more about the brand and offerings you can visit and . For information on the companys outstanding benefits culture and its talent-first flexible/remote work approach see below and visit the Role:The Quality Assurance (QA) Lead is responsible for overseeing and maintaining the quality management system (QMS) within the clinical laboratory. This role ensures compliance with all applicable regulatory and accrediting agencies including the New Jersey Department of Health (NJDOH) Clinical Laboratory Improvement Amendments (CLIA) the Joint Commission and the New York State Department of Health (NYSDOH). The QA Supervisor will monitor laboratory performance implement quality improvement initiatives and provide leadership in promoting a culture of quality safety and regulatory compliance.You Will:Maintain the laboratory Quality Management Program (QMP) in accordance with NJDOH CLIA Joint Commission and NYSDOH regulations.Monitor compliance with standard operating procedures (SOPs) regulatory requirements and accrediting standards.Prepare the laboratory for regulatory inspections and accreditation surveys; lead audit readiness initiatives.Conduct internal quality assessments manage nonconformance investigations and oversee corrective and preventive action (CAPA) plans.Maintain accurate documentation of quality activities proficiency testing results and compliance records.Review and assess quality control (QC) and quality assurance (QA) data for accuracy reliability and compliance.Collaborate with laboratory leadership and technical supervisors to evaluate test methodologies validation processes and performance specifications.Monitor turnaround times error rates specimen rejection logs and other quality indicators; recommend improvements where needed.Support competency assessment programs and ensure staff compliance with annual training requirements.Identify trends in quality metrics and implement strategies for improvement.Participate in risk management activities and support patient safety initiatives.Additional items as designated by laboratory management.You Have:Bachelors degree in Medical Laboratory Science Clinical Laboratory Science or a related field required.Current certification as a Medical Technologist or Medical Laboratory Scientist (ASCP or equivalent) preferred.Minimum of 35 years of clinical laboratory experience with at least 2 years in quality assurance or supervisory role.Proficient in quality management systems laboratory information systems (LIS) and data analysis tools.Demonstrated ability to manage audits inspections and accreditation processes.Strong interpersonal leadership and problem-solving skills.Detail-oriented and highly organized with the ability to manage multiple priorities in a fast-paced setting.Our Benefits (there are more but here are some highlights):Competitive salary & equity compensation for full-time rolesUnlimited PTO company holidays and quarterly mental health daysComprehensive health benefits including medical dental & vision and parental leaveEmployee Stock Purchase Program (ESPP)401k benefits with employer matching contributionOffsite team retreatsWe are committed to building a workforce that reflects diverse perspectives and prioritizes ethics wellness and a strong sense of belonging. If youre excited about this role we encourage you to applyeven if youre not sure if your background or experience is a perfect match.Hims considers all qualified applicants for employment including applicants with arrest or conviction records in accordance with the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance the California Fair Chance Act and any similar state or local fair chance laws.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability please contact us at and describe the needed accommodation. Your privacy is important to us and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status including disability. Please do not send resumes to this email address.To learn more about how we collect use retain and disclose Personal Information please visit ourGlobal Candidate Privacy Statement.Required Experience:Manager Key Skills Food Safety,IT,Corporate Risk Management,FX,Airlines,Building Electrician Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 95 - 110