Quality Control (QC) Representative at Surface Experts Franchising

Responsive recruiterBenefits:401(k) matchingBonus based on performanceFlexible scheduleFree food & snacksPaid time offTraining & developmentWellness resourcesJoin a growing team thats making a nationwide impact!At Surface Experts our Support Center (SC) team creates over 8270 work orders each month to help franchise owners deliver fast accurate service to customers across the country.Were looking for a detail-focused dependable and fast-paced Quality Control (QC) Representative to help ensure every work order created by our Support Center is accurate complete and ready for our technicians in the field. This is quick high-volume QC work that plays a critical role in supporting our nationwide network.What Youll DoAs a QC Representative you will review and verify work orders submitted by franchisees and Support Center team members to ensure all details are correct and consistent.Key Responsibilities:Perform quality checks on 1950 work orders per month to verify accuracy of:Unit numbersAddresses & customer detailsContact informationPricing & repair typesScheduled date/timeAny additional job-specific notes or detailsCorrect errors directly in the system when identifiedAccurately document error codes for training and continuous improvementWork within online scheduling and workflow softwareCollaborate closely with the Support Center team and QC LeadParticipate in ongoing training calibration sessions and team meetings to stay aligned on standards and expectationsWho You AreYou enjoy detail-driven work take pride in accuracy and thrive in a steady high-volume environment. Youre reliable focused and comfortable working independently while still contributing to a strong team culture.Required Qualifications:High school diploma or GEDExperience working in a fast-paced or high-volume environmentStrong attention to detail and accuracyComfortable using online software; Microsoft Office MS Teams ZenDesk experience a plusSelf-motivated and able to work independently without sacrificing qualityIf youre someone who loves detail consistency and contributing to a mission that helps small business owners succeed wed love to hear from you.Benefits include:Full time - 40 hours (this role could also be part-time)Variety of shifts offered between 6:00 am and 5:00 pm with work from home option at 60 daysNo nights or weekendsPaid holidays sick leave and vacation daysHealth Reimbursement Account with monthly company contributionsMonthly performance-based bonuses in addition to base payPaid training as well as continued trainingPaid lunchesAdvancement opportunities & internal growthWelcoming open-minded and low stress office environmentHelping small business owners (our franchisees) - not just a huge corporate companyTime CommitmentThis role could be part-time or full-time job with flexible work hours.Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Ability to communicate orally. Hearing and vision within normal ranges with or without an assisted hearing device. No heavy lifting is expected though occasional exertion of up to 25 lbs. of force may be required. The position is full-time in-person/on-site. The job is primarily performed indoors in a traditional office setting. Extended periods of sitting and extensive work at a computer and phone are normal. Surface Experts is an Equal Opportunity Affirmative Action Employer. Qualified applicants are considered without regard to race color religion citizenship sex (including gender identity gender expression and pregnancy) sexual orientation age national origin military or veteran status political preference marital status mental or physical disability including medical condition) genetic information or other status protected by law. If you require an accommodation in order to apply to this position please contact your local recruiting representative at Compensation: $18.00 per hour About Surface Experts Surface Experts is an all-inclusive surface repair service provider. We repair small damage to surfaces like Floors Countertops Bathtubs Cabinets Appliances Furniture Elevator Panels Almost Everything!. We pride ourselves in our ability to provide incredibly fast service while maintaining a friendly and professional atmosphere in our support center and on jobsites. We combine old school skill sets with new technology and products resulting in a durable and appealing repair all provided with a smile. Most repairs are simple and smaller than a dinner plate yet our competition focuses on complete resurfacing. Our objective is a happy customer and a long-term relationship. We focus on saving our customers time money and wasted materials that end up in a landfill. Our typical repair requires only 1 to 2 tablespoons of product so our technicians can carry their entire set of tools and equipment in a small vehicle. Our approach is clean and free of odors in less than two hours. Our Mission Ourmissionis to develop outstanding teams by investing in strong relationships. Together we work to solve our customers problems by reducing the waste of time moneyand materials which end up inlandfills. Our Vision To establishandlead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitanareaandfor our brand to be synonymous with spot repair among all facilitiesandmaintenance management. Core Values Serve Others Put Relationships First Be Humble Be a Problem Solver Be Curious Seek to Understand the Cause of the Problem Work Smart Constantly Improve Trust the Process Be Organized Be Teachable Put Business Needs Above Personal Wants This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Surface Experts Corporate. Required Experience:Unclear Seniority Key Skills Attorney At Law,Customer,Customer Support,Excel,Assembling Employment Type : Full-Time Experience: years Vacancy: 1