Quality Investigator at Hafele Brand

Häfele America Co. at a quick glance:We are the largest subsidiary of a privately-held global powerhouse in the areas of LED lighting cabinet and furniture hardware kitchen organization and much more.We offer a strong benefits package including medical dental 401(k) with company match employee discount and other perks.Theres a very good reason 41% of our employees have been with us for over ten years we hire the best treat people well and truly provide a family atmosphere that works hard and plays to win.ESSENTIAL DUTIES AND RESPONSIBILITIES Conducts investigation of open service requests. Responds timely to Customer Service with investigation results. Reviews and closes approved QMs in a timely manner.Ensures that nonconforming products related to QMs is quarantined in a timely manner and affected personnel is notified.Responds to inquiries pertaining to Service requests non-conforming product or spare part requests.Collects and maintains assigned quality records and metrics.Periodically reviews QMs quality notifications in SAP and informs management when trends occur.Performs 5S activities in Quality area.Performs Weekly Cycle CountsProcess RMAs including receiving preparation for storage and put away.Performs pick/pack audits for Item verification and accuracy.Perform additional inspections and audits throughout the distribution process.In the absence of warehouse personnel the Quality Investigator may be required to perform additional responsibilities such as assisting in IB receipts put-away picking and packing.Other special projects and duties may be assigned as needed.PIT (Cherry Picker) forklift experience required. Key Skills Epidemiology,Public Health,Bank Secrecy Act,Bioinformatics,Fraud,Genetics,Interviewing,Law Enforcement,Qualitative Research Interviewing,Research Experience,Next Generation Sequencing,Writing Skills Employment Type : Full-Time Experience: years Vacancy: 1