Quality Operations Process Engineer at BrightSpring Health Services

Our CompanyPharMericaOverviewPharMerica is are seeking a seasoned Process Engineer with a strong background in pharmacy operations to drive continuous improvement and operational excellence across our pharmacy services. The ideal candidate will have 35 years of hands-on experience in process engineering. Experience working in a Long-Term Care (LTC) pharmacy environment is a plus. This role requires a strategic thinker with a passion for optimizing workflows leveraging automation and integrating emerging technologies such as Generative AI (GenAI) Large Language Models (LLMs) and Agentic AI.Remoteopportunity. Applicants can live anywhere within the Continental USA.Travel: 25-50%Schedule:Monday - Friday 8:00am - 5:00pmWe offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth dental vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environmentThis position will be posted a minimum of 5 daysResponsibilitiesAnalyze existing pharmacy workflows and identify opportunities for standardization process improvement automation and cost reductionDevelop and maintain process maps SOPs and documentation to support operational consistency and complianceLead Lean and Six Sigma initiatives to enhance efficiency reduce waste and improve service qualityCollaborate with cross-functional teams including IT operations and clinical staff to implement innovative solutionsEvaluate and integrate AI technologies (GenAI LLMs Agentic AI) to streamline decision-making documentation and customer service processesMonitor performance metrics and KPIs to assess the impact of process changes and drive data-informed decisionsSupport change management efforts and training programs to ensure successful adoption of new processes and technologiesQualificationsRequired Qualifications:Bachelors degree in Engineering Industrial Engineering Pharmacy or related field.35 years of experience in process engineering preferably in a pharmacy or healthcare setting.Proven expertise in Lean Six Sigma or other continuous improvement methodologies (Green Belt or higher preferred).Proficiency in process mapping tools (e.g. Visio Lucidchart) and data analysis platforms (e.g. Excel Power BI).Familiarity with automation technologies GenAI LLMs and Agentic AI applications in operational settings.Strong analytical problem-solving and project management skills.Excellent communication and stakeholder engagement abilities.Preferred Qualifications:Experience in Long-Term Care (LTC) pharmacy operations.Exposure to regulatory compliance in pharmacy or healthcare environments.Experience with digital transformation initiatives or AI implementation in operational workflows.Key CompetenciesStrategic ThinkingInnovation & Technology AdoptionProcess OptimizationCross-functional CollaborationData-Driven Decision MakingChange ManagementTravel Requirements:25-50% travelAbout our Line of BusinessPharMerica an affiliate of BrightSpring Health Services is a full-service pharmacy solution providing value beyond medication. PharMerica is the long-term care pharmacy services provider of choice for senior living communities skilled nursing facilities public health organizations and post-acute care organizations. PharMerica is one of the nations largest pharmacy companies offering unmatched company culture employee development and advancement opportunities. For more information please visit . Follow us on Facebook LinkedIn and X. Key Skills Communication,Data Management,Corporate Risk Management,Airport,Financial Planning Employment Type : Full-Time Experience: years Vacancy: 1