Quality Support Coordinator at Redwood Family Care Network

Job Title: Quality Support Coordinator

Salary : $30.00 an hour

Job Status : Full time/hourly

Work Location: Chino Hills, CA

JOB SUMMARY

At Redwood Family Care Network, data is more than numbers-it is how we protect people, improve lives, and deliver world-class, person-centered services.

The Quality Support Coordinator supports the Quality Assurance department by monitoring compliance across key operational systems, including the Learning Management System (LMS) and Electronic Health Record (EHR) platforms. This role assists in ensuring organizational compliance with regulatory, training, and documentation requirements by producing compliance reports, identifying trends, and providing actionable data to support operational leadership.

The coordinator plays a key role in strengthening the organization's quality infrastructure by translating system data into meaningful insights that support program performance, regulatory readiness, and continuous improvement initiatives.

The Quality Support Coordinator reports directly to the Senior Vice President of Quality and Strategy and works in close partnership with the Vice President of Quality Assurance and the Senior Director of Learning & Development. In addition to system monitoring and reporting, this role supports the implementation of key projects and strategic initiatives led by the Quality Assurance and Learning & Development departments.

The position assists leadership by managing LMS assignments, monitoring training completion, generating compliance dashboards, and producing trend analyses that help leadership proactively identify risks, improve operational performance, and strengthen service quality.

Redwood Family Care Network takes a ZERO tolerance stance on abuse and neglect. Any allegations will be reported to the proper authorities. We are committed to the Health and Safety of the individuals we support.

KNOWLEDGE, SKILLS and Abilities

Knowledge

• Basic knowledge of trend analysis and simple forecasting techniques used to evaluate historical data patterns.
• Familiarity with working in structured data environments using existing systems and standardized data definitions.
• General knowledge or ability to quickly adapt to reporting on quality assurance and compliance within regulated environments (healthcare, human services, or similar).
• Awareness of data confidentiality, privacy, and appropriate data handling practices.

Skills

• Skill in reviewing, validating, and reconciling data to ensure accuracy and completeness.
• Proficiency in Excel or Google Sheets, including formulas, filters, pivot tables, and data organization techniques.
• Ability to use business intelligence or reporting tools (e.g., Power BI, Tableau, Looker, or similar) to maintain and interpret dashboards.
• Skill in identifying trends, patterns, and variances within datasets and summarizing findings clearly.
• Ability to prepare consistent, repeatable reports on weekly and monthly timelines.
• Written and verbal communication skills sufficient to explain data findings to non-technical audiences.
• Organizational skills to manage multiple reporting deadlines and tasks with attention to detail.

Abilities

• Ability to work accurately within existing data platforms and systems without introducing errors or inconsistencies.
• Ability to follow established procedures and data governance standards.
• Ability to interpret data and translate findings into clear, actionable insights with guidance from leadership.
• Ability to maintain confidentiality and exercise sound judgment when handling sensitive information.
• Ability to work independently on routine tasks while collaborating effectively with Quality, Compliance, and Operations teams.
• Ability to adapt to evolving reporting requirements and priorities in a regulated environment.

Education and Experience

Education

• Bachelor's degree in Data Analytics, Statistics, Information Systems, Business Analytics, Public Health, or a related field (or AA with equivalent experience).
• 1-3 years of experience in data analysis, reporting, quality, or administrative analytics.
• Experience working with structured datasets and recurring report

Experience



Working knowledge of data analysis methods, including:

• Trend and variance analysis
• Data validation and quality checks
• Basic forecasting or predictive techniques

Proficiency in:

• Excel or Google Sheets (intermediate to advanced)
• Business intelligence or reporting tools (e.g., Power BI, Tableau, Looker, or similar)
• Ability to interpret and explain data trends clearly to non-technical stakeholders.
• Strong attention to detail and commitment to data accuracy.
• Ability to follow established processes and meet recurring deadlines.

Essential Functions

People - Respect, Dignity & Empathy

• Support the organization's commitment to quality care by ensuring compliance data related to training, documentation, and service delivery is accurate, timely, and accessible to leadership.
• Provide leadership teams with clear reporting and insights that support informed decisions impacting the individuals served and the frontline workforce.
• Maintain strict confidentiality and professionalism when handling sensitive employee, training, and service documentation data.

Integrity - Accountability & Compliance

• Monitor compliance across organizational systems including the Learning Management System (LMS) and Electronic Health Record (EHR) to ensure adherence to training, documentation, and regulatory standards.
• Run routine compliance reports and perform data validation, reconciliation, and integrity checks across systems.
• Identify discrepancies, missing documentation, or inconsistencies and escalate findings to appropriate leadership, including QA and operational teams.
• Ensure reports, dashboards, and documentation meet internal quality standards and applicable regulatory requirements.
• Follow established data governance, privacy, and compliance protocols at all times.

Continuous Improvement - Learning & Growth

• Support quality improvement initiatives by preparing validated datasets and compliance reports used for audits, operational reviews, and leadership decision-making.
• Assist QA and L&D leadership in refining reporting processes, data definitions, and monitoring tools that strengthen quality oversight.
• Contribute to improvements in reporting accuracy, reliability, and efficiency across quality and training compliance monitoring.

Innovation - Practical & Purpose-Driven

• Maintain and update existing business intelligence dashboards using established tools.
• Run recurring and ad-hoc reports from systems including:
  • Learning Management Systems (LMS)
  • Electronic Health Records (EHR)
  • Audit and compliance tracking systems
• Maintain and update dashboards and reporting tools used by QA, L&D, and operational leadership to monitor compliance and quality performance.
• Ensure reporting tools and dashboards are updated and distributed according to established reporting schedules.

Empowerment - Insight That Drives Action

• Analyze trends and performance indicators related to training compliance, documentation standards, and quality oversight metrics.
• Translate system data into clear, actionable summaries that support operational leaders in addressing compliance gaps and improving program performance.
• Support weekly and monthly quality reporting cycles by preparing trend summaries and compliance reports for leadership review.
• Assist the SVP of Quality & Strategy, QA leadership, and L&D leadership by providing data insights that inform strategic initiatives and department projects.

Data Quality & Integrity

• Conduct routine data integrity checks across LMS and EHR systems to ensure accuracy and completeness of compliance data.
• Identify and report data discrepancies or system utilization gaps and collaborate with system owners or operational leaders to resolve issues.
• Support ongoing improvement of compliance tracking tools, reporting processes, and system monitoring practices.

Other related duties as assigned.

• Support special projects, strategic initiatives, and reporting needs led by the Quality Assurance and Learning & Development departments.
• Perform other related duties as assigned.

Benefits

• Comprehensive benefits options, including medical, dental, vision, life, STD, LTD, hospital indemnity, critical illness, and accident insurance
• HSA, Health Care FSA and Dependent Care FSA
• EAP (Employee assistance program)
• Employee discount program
• PTO (Paid time off)
• Dayforce Wallet Daily Pay
• Pre-Tax 401(k)
• After-Tax Roth
• Tuition discount through Capella University