Quality Systems Engineer at Mahec

JOB SUMMARY:Works with all levels of leadership and front-line staff to facilitate and support the development and integration of evidence-based best practices at the department/program levelPlans coordinates implements and evaluates key performance improvement efforts in accordance with the organizations goals and objectives that support the quality and patient safety initiatives of MAHECWorks collaboratively with assigned teams to improve quality outcomes patient safety and satisfaction and decrease costs through reduction of unnecessary process variabilitySPECIFIC RESPONSIBILITIES:A. FACILITATES CLINICAL AND OPERATIONAL PROJECT TEAMS ACROSS MAHEC:Facilitates project teams at the department/program levelStrategically collaborates with program champions in planning executing and sustaining activities aligned with achieving the MAHEC goals/prioritiesApplies knowledge on the use of basic Lean Six Sigma quality improvement framework and tools such as project charters flowcharts fishbone diagrams root cause analysis brainstorming and control plans and control chartsUses basic descriptive and diagnostic analytics to identify areas with the need for greatest improvementDevelops and maintains detailed project work plans based on analysis of tasks resource requirements inter-dependencies and timelinesProactively identifies and manages risk and barriers impacting project goalsCommunicates effectively with key stakeholders including project sponsors business unit owners clinical and technical personnelEnsures analytic tools for measuring and monitoring key performance indicators are developed and effectively applied to drive behaviorB. TRAINS AND DEVELOPS STAFF ON THE PERFORMANCE IMPROVEMENTFRAMEWORK TOOLS FOR QUALITY IMPROVEMENT & VALUE OF QUALITY:Ensures mastery of knowledge of assigned topics in basic quality toolsDevelops content focused on meeting defined learning objectivesApplies adult learning principles by incorporating case studies interactive exercises relevant examples a variety of audio/visual modes etc. into the course curriculumMeasures efficacy of each course and adapts accordinglyMentors staff in applying framework and tools to their daily work scope of responsibility and assigned projectsC. MAINTAINS BEST PRACTICE EDUCATION:Keeps current and proficient on the latest technology methodology and best practices in performance improvement patient safety and related areasMaintains a basic understanding of healthcare standards and regulatory requirementsMaintains knowledge of MAHEC policies procedures and protocolsAssesses gaps in knowledge and actively seeks plans to addressD. Provides ad hoc consulting support on improvement related requests both within andexternal to the department.This role description is a general description of the essential job functions. It is not intended to describe all the duties the Quality Improvement Specialist may perform.KEY COMPETENCIES:Communication Skills Effectively and respectably communicate with other individuals whether it be a colleague patient or patients family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties especially in complex and difficult situations to ultimately provide the best care possible to our patients and their families.Decision MakingAbility to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills critical thinking skills confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.Healthcare KnowledgeHaving the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team as appropriate. This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHECs organizational training. Finally the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.Interpersonal Skills Showing the ability to meet difficult situations with grace professionalism and understanding. Within your area of expertise showing respect and showing empathy where appropriate with your colleagues patients and their family at all times even when its most difficult to do so. This is done in part by effective listening being your authentic self showing responsibility and dependability and being patient with others.Organizational ValuesAdherence to MAHECs founding principles and incorporating them every day. This includes among others having integrity and accountability reverence for other cultures and equitable practices ability to manage change and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.SPECIFIED SKILLSCOMPUTERExcellent skills in Microsoft Office including Word Excel PowerPoint and database applications required.PHYSICAL DEMANDSNot Applicable.SUPERVISORY RESPONSIBILITIES: NoneEDUCATION AND EXPERIENCEMINIMUM QUALIFICATIONS:Bachelors degree in engineering industrial management business administration science or related fieldTwo (2) years of work experience in continuous process improvement using Lean Six Sigma methodologies (i.e. DMAIC DFSS Kaizen).Experience to demonstrate the following:Ability to lead and manage project teams.Strong written verbal and instructional skills.Proficiency with word-processing spreadsheet presentation applications and statistical software programs.PREFERRED QUALIFICATIONS:Masters degree in engineering industrial management business administration science or related fieldLean Six Sigma Green Belt certificationCurrent and active Project Management Professional (PMP certification issued by the Project Management Institute preferred.)Experience in change management systems analysis consulting facilitation data analysis data visualizations and/or team buildingPrior healthcare and/or population health management experienceREQUIRED LICENSES:SCHEDULE:Regular attendance on-site is an essential function of this position. Typical business hours are Monday Friday 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend holiday or evening coverage is occasionally required. Work hours will need to be flexible in order to respond to special work assignments or evening activities as requested by the team leader.At MAHEC we strive to equip all team members with Total Rewards (pay benefits) to honor their service support their health manage their financial security build their career and thrive. MAHEC is a certified Living Wage employer through Just Economics of Western North Carolina.All MAHEC employees and learners will be required to receive the COVID-19 & Flu vaccines or have an approved exemption.MAHEC Talent Management is located at 121 Hendersonville Road Asheville NC 28803. Equal Opportunity Employer. Black Indigenous People of Color and Spanish/English bilingual persons are strongly encouraged to apply. With this in mind studies show that women gender diverse and BIPOC candidates are less likely to apply unless they meet all of the qualifications listed in the job description.If you are interested in this role and you have related experience and qualifications we encourage you to apply or reach out to for support in your job search process. You could be the talent we are seeking for this or other opportunities. Key Skills Environment,Academics,Javase,Cost Estimation,Fire,Business Studies Employment Type : Full-Time Experience: years Vacancy: 1