Training and Quality Specialist at Procare HR

Job DescriptionJob DescriptionStart a new career as a Training and Quality Specialist with Procare HR!At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.Why choose Procare HR? Salary is $65,000 - $75,000/year | Credit given for experienceGreat Benefits AvailableHow you will make an impact: The Training and Quality Specialist will have an unwavering commitment to exceptional customer service. This role will be charged with developing and maintaining a Quality Assurance and Training program that not only safeguards service quality but also fosters a culture in which all employees are actively engaged. The ideal candidate is an organized, methodical professional who has the experience necessary to take our Employee Resource team to the next level in accuracy, delivery, and service.  Schedule: This is a hybrid position, Monday - Friday from 8am - 5pm CST with a minimum of 2 days in the office per week after a 90-day period sign off. Holidays and weekends are occasionally required due to client volume. What You Bring:Associate degree in business, human resources, or equivalent work experience  Minimum of 5 years of experience in adult learning and development, training and/or quality fields with a customer service focus  Minimum of 2 years of experience in both training and call center quality, preferredBenefits Available: Health insurance with company paid premium for employee only coverageFSA and HSA options available Company paid dental insurance for employee only coverageCompany paid life insuranceCompany paid short- and long-term disability insuranceA 401K plan with company match and safe harbor contributionPaid Time OffAdditional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident Join us in reshaping the future of HR services!To apply, please complete the required questionnaire. We accept applications on a rolling basis.We are an Equal Opportunity Employer and are committed to a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, ancestry, disability, medical condition, genetic information, marital status, veteran or military status, citizenship status, pregnancy (including childbirth, lactation, and related conditions), political affiliation, or any other status protected by applicable federal, state, or local laws. We are committed to providing an inclusive and accessible recruitment process. If you require accommodations during the interview process, please let us know. Reasonable accommodations will be provided upon request to ensure equal opportunity for all applicants.Applicants may be subject to a background check. Employees in this position must be able to satisfactorily perform the essential functions of the position. If requested, this organization will make every effort to provide reasonable accommodations to enable employees with disabilities to perform the position’s essential job duties. As markets change and the Organization grows, job descriptions may change over time as requirements and employee skill levels evolve. With this understanding, this organization retains the right to change or assign other duties to this position. E-Verify ParticipationProcare HR participates in E-Verify.This employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.Powered by JazzHRJ7SwSVDAOP