Product Support Technician at Sunbelt Rentals

Join Our Team!Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!Job Description SummaryJob DescriptionPosition Responsibilities:Ensure Sunbelt Rentals technicians receive relevant, accurate, and timely responses to requests for assistance with equipment diagnostics and repairsTrack and respond to incoming calls, requests, and tickets for assistanceProvide proactive response to Diagnostic Trouble Codes (DTCs) and determine appropriate field team personnel for this interactionLeverage the use of applicable remote diagnostic, calibration, and programming technologies to fully understand and respond to technician issuesMonitor and respond to telematics information per established guidelines to reduce breakdowns and costly repairs while improving the customer experienceUpdate and utilize the team knowledgebase of probable solutions for each Diagnostic Trouble Code (DTC) by equipmentUpdate and utilize the team's central database of repeat failures that fosters the development, implementation, and administration of improvements to maintenance, repair, operational, and equipment manufacturing proceduresUpdate and utilize the central database of supplier contactsProperly identify and document suppliers and manufacturers who are not able to meet established standardsPursue a strong and continually updated understanding of manufacturers' mechanical, technological, and functional changes to equipment with an emphasis on telematics, diagnostic tools, and remote assistance capabilitiesCultivate strong relationships with manufacturer support personnelPromote an environment of continuous improvement with all field, manufacturer, and Support Office interactionsProvide relevant feedback for use in established reports that deliver essential information to support, field, and manufacturer personnelProvide vital communication to Sunbelt Rentals Product Support management, Regional, District, and Profit Center personnel on an ongoing basisWork cross-functionally across departments to develop and maintain best in class programsRequirements:Education & Experience:High school diploma or equivalentMinimum of 10 years' experience as a construction equipment service technician with some jobsite experience (additional experience as foreman or service manager a plus)Extensive mechanical expertise and a comprehensive understanding of telematics, diagnostic tools, and remote intervention technologiesComputer proficiency in MS Excel and Word.Excellent communication skills, with an ability to articulate issues and solutions in a clear and concise mannerAbility to effectively communicate to all levels of the organizationDemonstrated ability to affect positive change and to deliver results in a complex organizationUp to 25% travelTrade school preferredExperience with Wynne and SharePoint preferredBase Pay Range: $22.40 - 30.80Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:Health, Dental and Vision plans401(k) MatchVolunteer time offShort-term and long-term disabilityAccident, Life and Travel insurance, as well as flexible spendingTuition Reimbursement OptionsEmployee Assistance Program (EAP)Length of Service AwardsYou will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):12-25 vacation days depending on years of service5 sick days6 holidays2 half day holidays2 floating holidays1 inclusion day1 volunteer dayGear up for an exciting career!Sunbelt Rentals supports service members. Veterans encouraged to apply.