Customer Service Agent- Capital Vacations Springfield at Capital Vacations

Join the Fun with the Fastest Growing Timeshare Company in the Country!CUSTOMER SERVICE AGENT starting $16 per hour quarterly bonusesNIGHT SHIFT- 11:30AM-8:00PM SATURDAYS 9:00AM-5:30PMAre you ready for a job thats as exciting as it is rewarding Were on the lookout for energetic individuals to join our vibrant team in the booming timeshare industry! This isnt just a job; its your ticket to an adventure filled with opportunities growth and a whole lot of fun!Position PurposeThe Customer Service Agent handles inbound customer service calls for the Activations department supporting customers who have purchased prepaid corporate marketing mini-vacation packages. This role ensures customers are properly qualified issues are resolved promptly and tour show rates are positively impacted.Why Youll Love Working With Us:Best Pay Around: We offer the BEST pay in the industry! Earn a competitive hourly wage and bonuses that will keep your wallet happy!Weekly Paydays: Who doesnt love payday Get your hourly wage and commissions in one delightful check every weekno waiting around!Opportunities for Growth: We love to see our team members shine! Career advancement isnt just encouraged; its expected!Key ResponsibilitiesAssist customers holding prepaid corporate marketing mini-vacation packages.Requalify customers based on current corporate marketing package tour qualifications.Positively influence the tour show rate through effective communication and service.Resolve customer issues using a one-call resolution approach and established guidelines.Maintain professional conduct and deliver high-quality service to all customers and team members.Adhere to scheduled work hours report on time and meet performance expectations.Manage time effectively and maintain attention to detail.Uphold a clean courteous professional attitude and appearance.Job RequirementsEducation / Training / ExperienceHigh School Diploma or GED required.Must be 18 years of age or olderMust be able to pass a background checkSkills & AbilitiesExcellent verbal and written communication skills.Strong customer service abilities.General computer proficiency.Proper phone etiquette.Ability to work in a fast-paced environment and handle sensitive customer interactions professionally.Required Experience:Unclear Seniority Key Skills Corporate,Lighting,Marketing & Advertising,Back Office Employment Type : Hourly Experience: years Vacancy: 1