Director Of Firm Operations at Sussman Law Firm, PLLC

Job DescriptionJob DescriptionOnsiteThe OpportunityAre you a natural leader who thrives on building efficient systems, leading teams, and turning vision into action? Do you have a strong operations or legal management background and a passion for team development, accountability, and structure?If so, this could be your career-defining opportunity.Sussman Law Firm, PLLC, a fast-growing, mission-driven family and immigration law firm based in Charlotte, NC, is looking for a Director of Firm Operations to lead our business-side functions and help us scale with excellence.We’re not your typical law firm. We’re building something extraordinary, and we want a leader who is excited to help us grow, improve, and leave a lasting impact on our team and clients.Compensation:$80,500 - $92,000 yearlyResponsibilities:What You’ll DoLead, supervise, and train department heads (office management, intake, client relations, billing, HR, and more)Design and implement operational systems, improve workflows, and oversee non-legal functionsInfluence the strategy, drive accountability, optimize performance, and ensure smooth executionCollaborate closely with our fractional CEO, COO, and CFO, a highly experienced executive team, to align firm operations with strategic goals, manage KPIs, and manage budgeting, forecasting, and performance improvementsPartner with legal leadership to ensure billable requirements, capacity, and people plan align with SKUsWhat Success Looks LikeThe firm runs smoothly and efficiently, with strong systems, steady communication, and a culture of accountabilityStaff are clear on expectations, supported, and aligned with firm goalsKPIs and financial targets are tracked, met, and exceededProcesses are documented, followed, and continuously improvedBonus Points If You Have:Experience managing cross-functional teams and department leadsFamiliarity with legal platforms: Basecamp, Lawmatics, PracticePanther, Box, etc.A background in HR, finance, or marketingExperience working alongside founders or managing attorneysQualifications:The Ideal CandidateWe care about education, skills, and experience, but we care just as much about your behaviors, mindset, and leadership style.Required Qualifications:Bachelor’s degree in Business Administration, Legal Studies, Management, HR, Finance, or related field OR 7+ years of equivalent experience in a law firm or professional services operations in lieu of educationAt least 5 years of management experience, including oversight of teams of 10+ peoplePrior legal or law firm operations experience is strongly preferred, and nearly required. If you don’t have it, you must be willing to get up to speed quickly. You will be expected to lead with knowledge and confidencePreferred Qualifications:Master’s degree (MBA, MPA, or related)Key Attributes:Not just adapt to change, lead it, drive it, and thrive in itExcellent communication and leadership skillsSolution-focused and proactive mindsetHigh energy and strong ownership mentalityDeep appreciation for a healthy company cultureKeen conflict resolution skills (not conflict avoidance)About CompanyOur CultureAt Sussman Law Firm, our mission is to create a workplace where people feel empowered to make a difference every single day for clients and for each other. We foster a culture that promotes ownership, innovation, and inclusion. No matter your education or background, you’ll be valued, respected, and encouraged to grow here.Compensation & BenefitsThis is a management-level position with a compensation plan that includes a competitive salary, benefits, and performance-based incentives tied to clearly defined and tracked KPIs.Competitive SalaryPerformance-Based Bonus401(k) MatchMedical, Dental, Vision, Life & Long-Term Disability InsuranceMental Wellness & Sick Time OffMaternity & Paternity LeaveBereavement LeaveJury Duty and Voting Time OffPaid Time Off (PTO)Unlimited Paid Time Off (if applicable)Paid HolidaysWork From Home DaysRetreatsFun Employee EventsBusiness Casual DaysOngoing Professional Development