Real Estate Operations Manager at Jones Group at eXp Realty

We're in search of a detail-oriented real estate office manager to oversee our daily operations, supervise administrative staff, and ensure our business runs efficiently. This is a remote work-from-home position but we are ideally looking for someone in the area - but not ruling out-of-town/ state with solid real estate industry experience. You'll be responsible for updating MLS listings, assisting with contracts, and scheduling team meetings Our ideal candidate is an experienced manager, a quick problem-solver, and a positive team player. If you're interested in a leadership position with lots of variety, apply today!Compensation:$45,000 - $65,000 yearlyResponsibilities:Record all office expenses and invoices, complete basic bookkeeping tasks, and keep up with the monthly budget
Provide assistance to realtors when needed
Purchase office supplies as needed and maintain office equipment
Supervise administrative assistants and direct daily operations to make sure procedures are followed
File paperwork and assist other real estate brokerage employees with contracts such as title exams, title sheets, executing commissions, and coordinating buyer and seller information when necessary

Lead Intake & Coordination (30%)First point of contact for incoming buyer/seller leads (phone, text, email, forms)Qualify leads and route appropriately (CEO, agents, and showing assistant)Respond quickly (within 15 minutes during business hours)Ensure no lead goes uncontacted or undocumentedTrack lead flow and conversion in CRM (Follow Up Boss)Operations & Pipeline Management (40%)Oversee 7-10 active transactions monthly (contract to close)Work with a virtual assistant on transaction coordination tasksMonitor deadlines and ensure nothing gets missedTrack pipeline status and report to the CEO weeklyIdentify bottlenecks and improve processes proactivelyMake sure all team members (agents, showing assistant, VAs) are alignedCEO Support & Calendar Management (20%)Manage the CEO's daily schedule (consultations, showings, appointments)Prep CEO for each appointment (client notes, background, key issues)Coordinate with the showing assistant on client logisticsHandle the CEO's high-priority leads with white-glove serviceKeep the CEO focused on content creation (mornings) and high-value client work (afternoons)Systems & Documentation (10%)Ensure CRM is updated daily (all interactions logged)Create and maintain process documentationImplement improvements to team workflowsTrain team members on systems and toolsTrack KPIs and provide reports to the CEOQualifications:General computer skills with Microsoft Office or similar systems
Excellent time management, problem-solving, and communication skills
2 years of office management experience or similar work experience required
Real estate license is a bonus
High school diploma, G.E.D. or equivalent required, bachelor's degree preferred

REQUIREMENTS (Must-Haves)3+ years of real estate industry experienceMust understand real estate transactions deeplyExperience in real estate, title, mortgage, or transaction coordinationKnow what can go wrong and how to prevent itCentral Florida resident (Orlando metro area)Must live locally (not remote from another state)This is a hybrid role with some in-person coordinationHigh administrative competencyDetail-oriented and organizedCan manage multiple priorities simultaneouslyNothing falls through the cracks on your watchOperations mindsetYou see processes and systems, not just tasksProactive problem-solver (fix issues before they become crises)Can work independently without constant directionTech-savvyComfortable with CRM systems (Follow Up Boss or similar)Learn new software quicklyBonus: Comfortable with AI tools (ChatGPT, automation)Phone & client-facing skillsProfessional, friendly, responsiveCan qualify leads and build rapport quicklyRepresent our brand well100% committed to team successNot building my own real estate business on the sideWant to support a team, not go soloTeam player mentalityQUALIFICATIONS (Nice-to-Haves)Active Florida real estate licenseNot required, but a significant plusAllows you to handle more client-facing workTransaction Coordinator experienceYou know compliance, deadlines, and paperworkCan jump in and support TC tasks when neededISA (Inside Sales Agent) backgroundLead qualification and nurturing experiencePhone skills and CRM expertiseTeam operations experienceYou've worked on a high-producing real estate team beforeUnderstand team dynamics and coordinationProject management or executive assistant backgroundCalendar management and executive support skillsProcess improvement and documentation experienceAbout CompanyAs a team, we like to have fun. We spend nearly as much time with work family as we do with our relatives, so we believe in having a good time, having camaraderie, and making memories here as well. We do like to work hard and do good work. We like to show pride in what we do. We believe we owe the customer timely and competent communication at all times. We believe that we will never stop growing. This is who we are.About Our Team LeaderJared Jones is known as the digital "Mayor of Orlando" in the real estate community.17,000+ YouTube subscribers + over 10,000 followers on FB and IGFeatured in Time Magazine and CNBCRanked among eXp agents in Florida last year3,600+ homes sold over 20+ yearsRelocation specialist serving buyers from across the country
details: 0 Yearly SalaryPIa4-8192