Regional Account Manager at BrightSpring Health Services

Our CompanyAmeritaOverviewUsing a balance of account management and direct telephone outreach the primary responsibility of the Regional Account Manager (inside sales) position will be to develop and manage a designated territory with the goal of providing education and care coordination to prescribers for all Amerita products and services. This position acts as a single point of contact by assisting the prescriber in evaluating referrals and performing care coordination to ensure service level requirements are most cases this responsibility is carried out in coordination with a mirrored outside sales representative. The targeted customers are physicians NPs PAs nursing staff office managers administrative and pharmacy staff within prescriber offices settingsSchedule: Monday - Friday hours based on business needs.We Offer Medical Dental & Vision Benefits plus HSA & FSA Savings Accounts Supplemental Coverage Accident Critical Illness and Hospital Indemnity Insurance 401(k) Retirement Plan with Employer Match Company paid Life and AD&D Insurance Short-Term and Long-Term Disability Employee Discounts Tuition Reimbursement Paid Time Off & HolidaysResponsibilitiesSeeks out opportunities for prescriber experience process improvement and collaborates with Pharmacy OPS and outside sales to achieve prescriber experience improvement and sales goalsAchieves designated call expectations for assigned prescribers with a focus on top targets key influencers and pipeline leadsResponsible for identifying ranking prospecting and developing key specialty practices and business relationships in neurology immunology and GI accounts within targeted regional territoryAssists with sales escalations and communicates routinely with field sales representative partner about details impacting prescriber or patient experienceSupports education and delivery of key messages and product presentations within initiatives (i.e. Selling our Success communication drug launches Medicare changes etc.) designed to ensure territory meets performance requirementsResponsible for forwarding calls pertaining to clinical information and questions (i.e. dosing directions adverse events counseling etc.) to Staff PharmacistsDocuments and meticulously makes notations in each patients profile and/or CRM regarding every update and aspect of a customers/physicians care or needsUses discretion and independent judgment in handling customer complaints received while documenting and forwarding to appropriate administrative staffObtains and manages prescriber communication preferencesNurtures and manages prescriber relationships to improve loyalty and retentionUtilizes RAMConnect Tool to ensure all account prescriptions are processed quickly and efficiently throughout the workflow processAssists operations staff and prescriber offices with prior authorizations by following up on outstanding issues and assisting with coordination and communicationEnsure that prescription renewal requests are communicated in a timely manner to ensure continuity of care when applicableWorks collaboratively with sales to achieve monthly quarterly and annual sales goalsQualificationsAssociate degree or equivalent program from a two-year college or technical school or certificate program in pharmacy and/or healthcareBachelors Degree desired2 years healthcare or customer service experience preferred. Familiar with specialty providers clinic and hospital communities desiredTeam player willing to accept and promote organizational goals and function with minimal supervision.Ability to respond to common inquiries or complaints from customers employees or senior management.Self-motivated and results driven.Highly effective in working objectively with a diverse group of people and must demonstrate communication organizational administrative and office skills.Maintain HIPAA patient confidentiality.Familiarity with general pharmacy terminology brand and generic names of medications preferred.Understanding drug reimbursement Managed Care Medical Specialty and PBM drug benefits.Exceptional probing and consultative communication skills.Proficient in data entry verbal skills computer skills and the ability to learn the departments software system including CRM.About our Line of BusinessAmerita an affiliate of BrightSpring Health Services is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Committed to excellent service our vision is to combine the administrative efficiencies of a large organization with the flexibility responsiveness and entrepreneurial spirit of a local provider. For more information please visit . Follow us on Facebook LinkedIn and X.Salary RangeUSD $65000.00 - $75000.00 / YearRequired Experience:Manager Key Skills Sales Experience,Direct Sales,B2B Sales,Cold Calling,Account Management,Territory Management,5G,Outside Sales,Strategic Planning,Sales Management,CRM Software,negotiation Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 65000 - 75000