Regional Fleet Specialist at Johnson Controls

Build your best future with the JCI teamAs a global leader in innovative and sustainable building solutions, our mission is to redefine building performance for the benefit of people, places, and the planet. Join a successful team that empowers you to create your best future! Our teams are strategically positioned to support various industries worldwide. You will have the chance to grow through impactful projects and learning opportunities. We are committed to providing our employees with experiences that promote their physical, financial, and emotional well-being. Become part of the JCI family and flourish in a supportive company culture where your contributions and ideas are valued - your next great career opportunity is just a few clicks away!What we offerCompetitive salaryGenerous vacation, holiday, and sick leave - 15 days of vacation in the first yearComprehensive benefits package including 401K, medical, dental, and vision care - effective from day oneExtensive training and development opportunities with exceptional resourcesCollaborative and supportive team environmentCommitment to safety through our Zero Harm policyCheck us out: Position SummaryThe Regional Fleet Specialist is responsible for driving accountability, promoting compliance with fleet policies, and ensuring timely resolution of exceptions through effective coordination and communication. This role also serves as a key escalation point for fleet-related service issues, partnering closely with field leaders, drivers, and regional contacts at the fleet management company (FMC).Key ResponsibilitiesAct as a primary escalation contact for fleet service concerns (e.g., fuel, maintenance, roadside assistance, registration), ensuring issues are routed appropriately to the FMC for resolution.Partner with regional FMC associates to monitor service delivery and follow up on outstanding or exception cases.Engage directly with field leaders and drivers to reinforce compliance with fleet policies and escalate non-compliance when necessary.Track and report on exception trends, identifying opportunities for process improvement and proactive intervention.Maintain and contribute to fleet knowledge resources to support education and awareness across the field.Drive SLAs/KPIs to operational excellence and customer satisfactionRequired QualificationsBachelor's degree or equivalent professional experience.2+ years of experience in customer service, fleet operations, or a related field.Strong communication, organizational, change management, and problem-solving skills.Preferred QualificationsExperience working in fleet operations or with field-based teams.Familiarity with exception reporting and escalation workflows.Understanding of fleet compliance standards and service coordination.Key CompetenciesCustomer Focus - Builds trust and rapport with drivers, field leaders, and FMC partners.Accountability - Holds stakeholders responsible for compliance and timely resolution.Attention to Detail - Tracks escalations and exceptions with precision.Problem Solving - Navigates service challenges and escalates effectively.Compliance Awareness - Promotes and enforces adherence to fleet policies.Empathy & Communication - Communicates clearly and respectfully across all levels of the organization.Location and Travel Preferred location is Milwaukee, WICandidates not in Milwaukee will be considered but must be able to work in a local officeMinimal Travel (1-2 times/quarter)HIRING SALARY RANGE: $67,900-84,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at .By applying, you consent to your information being transmitted by JobG8 to the Employer, as data controller, through the Employer's data processor SonicJobs.See Johnson Controls Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at