Regional Property Manager Rochester Dover NH Area at Elm Grove Property MGT

About Elm Grove CompaniesElm Grove Companies manages communities with a focus on operational excellence resident experience and accountable stewardship for our owners and partners. We believe strong property performance is built through consistent onsite leadership clear standards and responsive support.Position OverviewThe Regional Property Manager is responsible for the operational financial and performance oversight of a portfolio of multifamily communities in the RochesterDover region of New Hampshire. This role leads and coaches onsite teams drives occupancy and NOI performance ensures compliance with all applicable regulations and maintains Elm Groves standards for customer service curb appeal and risk management.Key ResponsibilitiesPortfolio & Operational LeadershipProvide day-to-day oversight and direction to Property Managers and onsite teams across assigned communities.Establish consistent operating routines site standards and performance expectations that align with Elm Grove policies.Conduct regular property visits/inspections including curb appeal unit condition safety and make-ready readiness.Partner with maintenance leadership to ensure preventive maintenance unit turns vendor performance and capital work are on track.Financial Performance & Asset SupportOwn portfolio performance to budget including NOI occupancy delinquency bad debt and controllable expenses.Review and approve monthly financials variance explanations reforecasting and action plans.Ensure accurate rent roll management pricing discipline and revenue integrity (rent fees utilities and other income).Support annual budgeting CAM/utility strategies (if applicable) and expense controls across the portfolio.Leasing Marketing & Resident ExperienceDrive leasing performance through consistent sales expectations traffic conversion outreach and reputation management.Ensure teams follow lead management best practices and maintain high standards for tours follow-up and move-in readiness.Elevate resident satisfaction through service standards communication routines and timely resolution of escalated issues.Monitor renewals retention strategies and resident events/engagement as appropriate to the community.Compliance Risk & GovernanceEnsure adherence to all company policies and applicable federal/state/local requirements (Fair Housing landlord-tenant safety).Oversee affordable program compliance where applicable (LIHTC HUD HOME PBRA vouchers) and ensure audit readiness.Manage risk items: incident reporting insurance claims coordination safety inspections vendor insurance/COIs and documentation.Support legal process oversight (notices evictions collections) in partnership with approved counsel and internal guidelines.People Leadership & Talent DevelopmentRecruit onboard coach and develop high-performing property teams; maintain accountability through goals and performance plans.Lead regular 1:1s team check-ins and training to reinforce Elm Grove standards and consistency.Build a culture of ownership urgency service and follow-through.Reporting & CommunicationProvide clear weekly/monthly portfolio reporting on KPIs risks staffing major issues and action plans.Serve as a key communication bridge between onsite teams maintenance leadership and ownership groups.QualificationsRequired4 years of multifamily property management experience including multi-site or regional oversight.Affordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS TCS HCCP etc.). Demonstrated success improving occupancy collections resident satisfaction and NOI performance.Strong financial acumen: budgeting variance analysis expense control and operational reporting.Working knowledge of Fair Housing and residential landlord-tenant best practices.Ability to travel locally throughout the RochesterDover area; reliable transportation required.Proficiency with property management systems (e.g. Yardi AppFolio Entrata) and Microsoft Office/Google Workspace.PreferredAffordable housing compliance experience (LIHTC/HUD/HOME) and/or compliance certifications (COS TCS HCCP etc.).Experience with renovation/turnover acceleration value-add execution or capital project coordination.Supervisory experience across multiple communities and roles (leasing PM maintenance).Core CompetenciesPortfolio Leadership & AccountabilityFinancial & Operational DisciplineCoaching and Team DevelopmentResident Experience FocusCompliance & Risk ManagementStrong Communication & DocumentationProblem Solving and PrioritizationWork Environment & ScheduleFull-time field-based with regular travel between properties in the RochesterDover market.Occasional evening/weekend availability may be needed for emergencies staffing gaps or critical leasing periods. Required Experience:Manager Key Skills Time Management,Customer Service,Cold Calling,Microsoft Outlook,Microsoft Word,Computer Literacy,Fair Housing Regulations,LIHTC,Budgeting,OneSite,Property Management,Lead Generation Employment Type : Full Time Experience: years Vacancy: 1