Regional Sales AssistantCustomer Service Representative at Sika AG

Sika is looking for an experienced Regional Sales Assistant/Customer Service Representative to join its growing team in AZ ID UT or WY for our Insulation business. As a Regional Sales Assistant you will be the first point of contact for our customers. Your primary responsibility is to ensure customer satisfaction by addressing their inquiries resolving issues and providing information about our products and services. Respond to customer inquiries via phone email and chat in a timely and professional manner.Resolve customer complaints and issues efficiently and effectively.Provide generic information about products services and company policies.Maintain customer records by updating account information.Process orders billing(invoicing) customers assist with returns and exchanges.Order entryComplaint entryAssuring Customers are billed in timely mannerCollaborate with other departments to ensure customer needs are met.ProductionLogisticsARQualifications : High school diploma or equivalent; college degree preferred.Proven experience in customer service role.Managing customer relations.Excellent communication and interpersonal skills.Strong problem-solving abilities.Ability to work in a fast-paced environment with high degree of accuracy.Proficiency in using customer service software and tools.Strong organizational skills and attention to detail.Additional Information :  401k with Generous Company Match   Bonuses  Medical Dental and Vision Benefits  Paid Parental Leave Life Insurance Disability Insurance Paid time off paid holidays Floating holidays Paid Volunteer Time Wellness/Fitness Reimbursements  Education Assistance Professional Development Opportunities  Employee Referral Program & More!  Sika fosters a culture of entrepreneurship empowering each individual to make decisions learn from experiences and shape their own career path. The safety and well-being of employees are top priorities at Sika with a strong commitment to open communication and maintaining a safe addition Sika actively contributes to the community and promotes sustainability by giving back minimizing environmental impact and embracing social responsibility. Sika Corporation is committed to a work environment that supports inspires and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race color religion sex pregnancy sexual orientation gender identity age disability national or ethnic origin or other protected characteristics.Remote Work : YesEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1