After Hours Call Center Specialist at DOC Maintenance

Full-timeDescriptionFor over 35 years DOC has provided our trusted partners with innovative custom total facility solutions for their commercial equipment needs. We strive daily to provide positive experiences and inspiring results by demonstrating unparalleled commitment to our customers community and one another.Call Center Specialist Monday-Friday (2PM - 11PM)The Afterhours Call Center Specialist will answer phones in a professional manner enter work orders into company software system and answer customer inquiries as this role the associates will sit in the office communicating on computer and on telephone to customers and coworkers.Essential Functions:Answer phone calls from customers and field staff; provide service excellenceActively promote and enhance the customer service experience in accordance with company expectationsEnter service requests accurately in company softwareDevelop a strong team relationship with Co-Workers internal and externalDispatching when / if required due to an escalated emergency from customerQualifications:The ability to prioritize in a fast-paced environment with strong accuracy and attention to detailStrong verbal and written communication skills good reading comprehensionAble to multitask and be detailed in written communicationStrong computer skills with Microsoft Office and other company-related softwareHigh school diploma or GED requiredMinimum of 1 year of experience in a customer service/call center environmentBenefits:Comprehensive benefits package including health dental and vision insurance short-term & long-term disability life insuranceStrong 401(K) matchOngoing training and career development opportunitiesPaid time offDOC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race color sex age national origin religion sexual orientation gender identity status as a veteran disability or any other federal state or local protected class.Required Experience:IC Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 16 - 19