Registry Consultant, Full Time - North Michigan at Bloomingdale's

About

Day-1 Medical, Dental, Vision Benefits for eligible colleagues
Competitive Pay
Paid Time Off
Flexible Holiday Time-Off & Flexible Scheduling
Instant access to earned wages with PayActiv
Enhanced benefits: pet, home & auto insurance & more
401(k) plan options available
Bonus earning opportunities
Growth potential opportunities
Employee Discount at Bloomingdale's & Macy's Stores
Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way.

Job Overview

As a Bloomingdale's Gift Registry Concierge, you will play a key role in delivering a personalized customer experience to your registrants. Whether in store or online, your goal is to serve as a Bloomingdale's merchandise & service expert - understanding the registrant's needs, guiding the customer journey as the registrant builds value to the registry, and providing support during the experience from start to finish. You will become well versed and educated in merchandise storewide with an emphasis on Home product, offering your expertise to registrants and gift givers. Building and maintaining client relationships and long-term loyalty will be a part of your everyday role

Essential Functions

• Engage and welcome customers to the Gift Registry Department
  
• Deliver an exceptional and personalized experience by engaging and understanding the needs and the lifestyle of the customer
  
• Become a product knowledge expert, understanding features and benefits of product especially in the Home Department. Be an expert on product and style and have a confident fashion voice
  
• Commit to building customer relationships and loyalty through the maintenance of a client book
  
• Drive loyalty program by selling both applications and enrollments
  
• Put customers at ease, online and in-store, through tools that allow for easier connection to build comfort and trust
  
• Serve as a liaison for the registrant to our total merchandise assortment beyond registry needs
  
• Manage customer interactions coming in through multiple online platforms
  
• Work in a fast-paced environment, handle multiple priorities and learn new procedures
  
• Use technology to deliver the customer experience and build registry value
  
• Meet regularly with Supervisor to review goals and best practices
  
• Meet or exceed registry and business goals
  
  Qualifications and Competencies
  
  Education Requirements
  
  Min/Preferred
  Education Level
  Description
  
  Minimum
  High School or GED
  High School Diploma or equivalent required
  
  Years of Experience
  
  Min/Preferred
  Years of Experience
  Comments
  
  Minimum
  1
  1-2 years related experience
  
  Competencies
  
  
  
  
  • High School Diploma or equivalent required.
    
  • 1-2 years related experience.
    
  • Prior Home Store related experience and/or training preferred.
    
  • Exceptional customer service skills required.
    
  • Professional and outgoing demeanor.
    
  • Exceptional communication skills with ability to engage in conversation.
    
  • Curious mind-set for understanding registrant needs.
    
  • Experience in building client relationships.
    
  • Ability to maintain composure in difficult situations.
    
  • Ability to work independently and as part of a team in a learning environment.
    
  • Ability to work a flexible schedule based on department and Company needs.
    
  • Proficient in use of computers (including Microsoft Office and the Internet).
    
    Physical Requirements
    
    
    
    
    • Requires periods of walking, standing, communicating, reaching, crouching and climbing ladders.
      
    • Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
      
    • Frequently lift/move up to 25lbs.
      
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