Rehab Tech and Scheduler at Presbyterian Healthcare Services

OverviewPresbyterian is seeking aRehab Tech / Scheduler! This position involves a mix of patient scheduling administrative tasks and assisting therapists with patient care. Accuracy in scheduling and ensuring prior authorizations are in place are key responsibilitieType of Opportunity: Per Required Need FTE: 0.001000 Exempt: No Work Schedule: Varied Days and HoursThis position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)QualificationsHigh school or equivalentMinimum 9 months experience in a healthcare office or clinic setting with significant clinician interaction.ResponsibilitiesProvide excellent patient experience using CARES AIDET and EPE toolsResolve complaints promptly and manage conflict escalating when neededRound with patients to ensure comfort and communicate delaysSchedule patients accurately validate demographics and set expectations for authorizations referrals and costsMeet with patients to schedule procedures and give non-clinical instructionsBuild positive relationships with staff and follow scheduling protocolsAssist therapists with patient care and departmental duties under clinician guidanceDemonstrate knowledge of growth development medical terminology and rehab modalitiesRefer patients to financial advocates and ensure authorizations are secured before proceduresCreate accurate messages and route them appropriately in EpicGuide patients through Release of Information processesPerform confirmation calls with directions and instructionsRespond quickly to distressed patients and assist clinical teams as directedMaintain cleanliness and safety in clinic and rehab areas reporting concernsMake reminder calls reschedule appointments and adjust provider schedules for efficiencyCollaborate with clinicians and management to improve scheduling and programsRestock supplies maintain equipment logs and manage inventoryPerform timekeeping duties and other assigned tasksDemonstrate CARES behaviors: Collaborate be Accountable Respect Engage and ServeBenefitsWere all about well-being starting with yours.Presbyterian employees have access to a fun engaging and unique wellness program including free on-site and community-based gyms nutrition coaching and classes mindfulness and meditation resources wellness challenges and more.Learn more about our employee benefits.About Presbyterian Healthcare ServicesPresbyterian exists to improve the health of patients members and the communities we serve. We are a locally owned not-for-profit healthcare system comprised of nine hospitals a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 13000 employees - including more than 1200 providers and nearly 3500 nurses.Our health plan serves more than 640000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.Maximum Offer for this position is up toUSD $21.64/Hr.Compensation DisclaimerThe compensation range for this role takes into account a wide range of factors including but not limited to experience and training internal equity and other business and organizational needs. Key Skills Employee Orientation,Operational Risk Management,Primavera,Computer Skills,Primavera P6,Medical office experience,Medical Terminology,Schedule Management,Production Planning,Microsoft Project,Medical Scheduling,Phone Etiquette Employment Type : Unclear Experience: years Vacancy: 1