Relationship Manager at SoFi

The role:The Global Partner Relationship Associate role will support the Senior Relationship Manager by helping to create successful partnerships and ensuring operations run smoothly. The Global Partner Relationship Associate will be responsible for assisting with the comprehensive oversight of third party suppliers in all facets of relationship management including but not limited to; maintaining accurate records assisting with invoicing procedures monitoring adherence to contracted service levels and general relationship management. The role is directly responsible for data analytics and reporting relative to the overall Global Service Delivery Center (GSDC) partners performance regarding all programs being supported through the partnership. Reporting and analytics is required for weekly monthly and quarterly management performance. The relationship manager will identify and analyze performance trends and work with key stakeholders to improve performance and operational efficiency. Additionally the Global Partner Relationship Associate will help ensure all contingent workers have appropriate access and are able to provide uninterrupted support to our various lines of business.What youll do:Analyze performance data create monthly presentations and present to SoFI and GSDC senior leadershipManage initiatives to drive improvement in GSDC performance and share results with senior leadershipWork with cross-functional business leaders to ensure GSDCs are meeting their needsDevelop deep relationships with GSDC leadership and leverage partnerships to improve SoFi operationsWork with GSDC partners to ensure all contingent workers have appropriate levels of access and help to ensure technical/access issues are resolvedArrange invoice estimates and share with financeReview monthly GSDC invoices for accuracyHelp ensure GSDC teams are in compliance with necessary training requirementsAttend weekly business reviews and call listening sessions coordinate with cross-functional teams to provide feedback on performanceHelp manage expansion projects into new lines of business and ensure projects remain on scheduleAdditional tasks and responsibilities as requiredWhat youll need:Minimum Bachelors or Associate Degree or with 3 years related experienceStrong verbal and written communication skillsAdvanced Experience with Excel and/or Google Sheets including creating spreadsheets diagrams and tables to analyze dataExperience with Powerpoint/Google Slides ability to effectively create presentations and present to managementCall center management experience strongly preferredAble to move between projects/duties quickly and efficiently with excellent organizational and time management skillsTrack record of successful high-impact decision makingAbility to work independently with little supervisionThis position has no supervisory responsibilitiesThis position may require occasion international travelRequired Experience:Manager Key Skills Business Development,Sales Experience,Loyalty Marketing,Portfolio Management,Wealth Management,Financial Services,Algebra,Territory Management,Banking,Relationship Management,Customer relationship management,Geometry Employment Type : Full Time Experience: years Vacancy: 1