Remittance Processor at Fidelity National Information Services

Job Title

Processing customer payments and exceptions in a timely and accurate manner to customer accounts.

What You Will Be Doing

• Prepare customer payments for processing, ensuring accuracy and timely workflow.
• Perform research and adjustment activities for payment exceptions.
• Process exception items that require manual review or follow-up.
• Coordinate setup and maintenance of remittance processing equipment.
• Maintain inventory of remittance processing supplies.
• Prepare outgoing collection notices as needed (non-negotiable items only).
• Follow operational procedures to process client transactions and verify outputs.
• Identify and escalate equipment or workflow issues to leadership.
• Support special tasks or other duties as assigned.

What You Bring

• High school diploma or GED required.
• Knowledge of remittance or item processing operations preferred.
• Ability to recognize calculation or balancing errors.
• Strong organizational skills and the ability to sequence and prioritize work.
• Effective verbal and written communication skills.
• Ability to stand, walk, or lift up to 30 lbs as part of normal job duties.
• Comfort working in a production-based environment with deadlines.
• Ability to follow established procedures and maintain confidentiality.

What We Offer You

• Competitive pay and comprehensive benefits.
• Opportunities to learn remittance systems, equipment operations, and workflow processes.
• A stable work environment with hands-on, predictable tasks.
• Supportive team culture with opportunities for on-the-job development.