Bilingual French Customer Service Representative (Remote) at Staffmark Group

Parlez-vous Solutions? Join a Global Customer Experience Team as a Bilingual French Customer Service RepresentativeA fast-growing international organization known for delivering innovative consumer products and exceptional customer experiences is seeking a Bilingual French Technical Support Customer Service Representative. This fully remote opportunity is ideal for a customer-focused professional who enjoys problem-solving, technical troubleshooting, and providing world-class service to a global customer base-all from the comfort of home. Pay and SchedulePay Rate: $20.00 per hourSchedule: Monday-Saturday, 6:00 AM-3:00 PM (40 hours per week)Work Environment: 100% RemoteEmployment Type: Temp-to-Hire What You'll DoAnswer inbound phone calls and respond to customer inquiries related to products, troubleshooting, warranties, and service requestsDiagnose product defects and end-of-life (EOL) items while providing clear, accurate technical guidanceDeliver detailed product and service information to support customer purchasing decisionsDe-escalate difficult customer situations with professionalism and empathyRecommend appropriate products and follow up with purchase links via emailDocument all interactions accurately through call logs, reports, and internal systemsProcess RMAs and refunds in accordance with company guidelinesRespond to customer emails promptly while meeting set deadlinesRequest customer participation in satisfaction surveys and manage feedbackFollow up on unresolved inquiries to ensure timely resolutionStay current on product updates, troubleshooting processes, and internal policiesMeet service-level agreements (SLAs) and performance goals What We're Looking For2+ years of experience as a Bilingual French Technical Support or Customer Service RepresentativeFluent in French and English (verbal and written)Strong technical troubleshooting and problem-solving skillsAbility to manage high-volume customer interactions with accuracy and careExcellent communication, documentation, and time management skillsProfessional demeanor with the ability to handle difficult customer interactionsExperience working remotely preferred BenefitsThis role offers weekly pay and earned wage access, along with a comprehensive benefits package that includes medical, dental, and vision insurance, life insurance, a 401(k) retirement plan, and short-term disability coverage. Employees also enjoy employee discounts, referral bonus opportunities, free staffing services, and clear pathways for career advancement within a growing organization committed to internal development. Ready to Put Your Bilingual Skills to Work-From Anywhere?If you thrive in a customer-focused, technical support environment and are fluent in French and English, this is your opportunity to grow your career remotely. Click Apply Now to take the next step! The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee. The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About UsAt Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.