Remote Customer Support Associate at Essence Journey

About the Role: We are seeking a motivated and reliable Remote Customer Support Associate to join our growing team. This role is ideal for a detail-oriented professional who thrives in a remote environment excels in communication and enjoys providing exceptional client experiences. Key Responsibilities: *Provide timely professional support to clients via email chat and phone *Assist with scheduling follow-ups and general administrative tasks *Maintain accurate records and document client interactions *Collaborate with internal teams to resolve issues and improve overall client satisfaction *Identify opportunities to enhance processes and improve the client experience Qualifications: *Strong written and verbal communication skills *Excellent organizational and multitasking abilities *Comfortable using digital tools email and chat platforms for remote work *Ability to work independently while managing priorities effectively *Previous experience in customer service administration or support is a plus but not required Benefits: *Flexible remote work schedule *Professional development opportunities and access to training programs *Collaborative and supportive team culture *Access to company resources and tools to ensure success *Exclusive employee perks Equal Opportunity Statement We are an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering an inclusive and respectful workplace for everyone. Key Skills Electrical Engineering,SQL,Active Directory,VMware,OS,Windows,Trouble Shooting,Linux,SAN,Java,Technical Assistance,Setup,hardware,Technical Support,Software support Employment Type : Full Time Experience: years Vacancy: 1