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Remote Entry-Level Customer Support - No Experience Required at Turbotax USA

Turbotax USA Dallas, TX

Job Description

Work from home with TurboTax Product Expert
  • Get paid $24 per hour
  • Get a $405 Certification bonus
  • Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
  • Earn an additional $5/hr from April 9 15 for all hours worked
  • Fast 24 hour Certification
Compensation Breakdown:
  • Earn Up to $24.00 Per Hour Based on total weekly compensation when working 45+ hours per week
  • Base Pay
  • $18.50 per hour Includes:
    • Guaranteed hourly pay
    • Includes $3.00 Network Fee component
    • Paid on every hour worked
  • Weekly Bonus Opportunities
  • Up to $250 per week
  • Bonuses are performance & schedule based:
    • Hours Worked Bonus
    • $100 Weekly Bonus when you work .99 hours
    • $100 Weekly Bonus when you work 45+ hours
  • TNPS Performance Bonus
  • $50 Gift Card when you achieve:
    • 4 or more TNPS Promoters in a single day
    • Zero TNPS Detractors that same day
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We ll give you amazing continuous support for everything.
  • Get paid $24 per hour
  • Earn a $405 Bonus just for participating in getting certified as a TurboTax Product Expert
  • $5.00 per hour Turbo Bonus Boost: Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify
  • Certification takes place over 3 days
  • Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sunday
  • Minimum 25 hours per week required, want to work more? Go for it!
  • You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate
Required Experience & Skills To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following:
  • This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
  • Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
  • The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.

Typical entry-level pay: $56k for Market Research Analysts and Marketing Specialists nationally

National salary averages
Expected entry-level
$56k
Entry
Mid
Senior
Expected
$42k Market range (10th-90th percentile) $145k

Top performers earn significantly more—skill and negotiation matter.

Senior roles pay 87% more than entry—experience is well rewarded.

Strong candidate leverage

Strong hiring activity gives you options. Use competing offers strategically.

Hiring leverage
Lean candidate
Wage leverage
Balanced
Mobility
High mobility

Who this leverage applies to

Stronger for: Senior candidates with options

Where to negotiate

Base salary
Sign-on bonus
Title / level
Remote flexibility
Scope & responsibility
Start date / PTO

Likely Possible Unlikely

Use competing offers and timing to your advantage.

Does this path compound?

Job Growth →
High churn
Growth, flat pay
🚀 Compound
Growth + pay upside
⚠️ Plateau
Limited growth
Specialize
Experts earn more
Pay Upside →
Expertise pays off

Limited new roles, but specialists earn significantly more.

+5%
10yr growth
942,500 openings projected annually—mostly replacing retirees and turnover.

Openings come from turnover, not new growth. Differentiate to advance.

Labor data: BLS 2024