Remote Executive Assistant at Williams Lea

The Executive Assistant provides a wide variety of executive level administrative support to high-level senior professionals within a firm office and/or client which may include tasks such as calendar and phone management travel bookings expense reports and any additional administrative job tasks as assigned.The Executive Assistant will be a proven subject matter expert that will provide white glove executive support to assigned professionals.Job duties(* denotes an essential function)*Perform work in administrative support including but not limited to answering phone lines providing customer service editing/transcribing documents data entry for expenses/time/invoices/other creating reservations/scheduling (meetings conference rooms A/V hospitality travel concierge)*Oversight for confidential company information including but not limited to corporate credit card information P-cards employee and client distribution lists prospective and current employee information etc.*Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional*Complex travel bookings including ability to accurately plan multi-leg international trips*Communicate and/or respond in effective and professional manner on behalf of supported professional*Utilize appropriate logs and/or tracking software for all administrative support work*Ensure that job tickets are properly filled out before beginning work*Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle*Communicate with team members lead supervisor or client supervisor or client on job or deadline issues*Meet contracted deadlines for accepting completing and delivering all work*Troubleshoot basic equipment problems*Assist in developing training plans and process maps for the administrative operation*Deliver training plans to a team of Admins*Serve as a subject matter expert and resource for junior employees*Interact with clients in person over the phone via video or electronically in a professional and knowledgeable mannerPrioritize workflow and efficiently multi-taskPerforms Quality Assurance on own work and work of othersAnswer telephone emails and place service calls when neededUse equipment and supplies in a cost-efficient mannerHelp to foster a proactive environment of continuous service enhancement and relationship building with the clientAdhere to Williams Lea policies in addition to client site policiesJob qualificationsAssociate degree or advanced degree preferred. Commensurate experience may be considered in lieu of education based upon candidates overall employment history5 years experience supporting at the executive level in a professional organization preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more. Formal education and/or training may be considered in lieu of experienceExcellent calendar management experience and skills including the coordination of complex executive meetingsAdvanced in the use of MS Office software (Word Excel PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/clientFamiliar with other software programs for providing administrative supportPrevious experience scheduling travel arrangement strongly preferred.Previous experience providing administrative support at the executive level preferredAbility to interact well with all levels of managementAble to be trusted with highly sensitive and confidential information and handle with professionalism and discretionStrong attention to detail; able to work on multiple projects simultaneously with little to no errorsMust have excellent organizational skillsMust be able to meet deadlines and complete all projects in a timely manner and maintain professionalism and composure when working with immediate deadlinesAble to exercise good judgment to make decisions that conform to business needs and policyGood problem-solving skills with the ability and understanding of when to escalate a problem to a supervisory levelAbility to effectively work independently with strong decision-making abilities with minimal supervision as well as the ability to work collaboratively as part of a teamAbility to work in a fast-paced high volume environment with efficient and effective multi-tasking skillsAbility to communicate professionally both verbally and in writingDemonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functionsMust be self-motivated with a positive attitude while remaining flexible proactive resourceful and efficientProven customer service skills are required to create maintain and enhance customer relationshipsWho we are: In a rapidly changing world the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.Our 5200 talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.Were always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century we continue helping businesses thrive in a future driven by digitization and virtualization.It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race color creed religion national origin alienage or citizenship status age sex sexual orientation gender identity of expression marital or domestic/civil partnership status disability veteran status genetic information or any other basis protected by law.Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.Required Experience:IC Key Skills Time Management,Microsoft Office,Organizational skills,Microsoft Outlook,Microsoft Word,Personal Assistant Experience,Microsoft Powerpoint,Calendar Management,Microsoft Excel,Administrative Experience,Microsoft Outlook Calendar,Google Suite Employment Type : Full-Time Experience: years Vacancy: 1