Remote Intake Specialist at Smart Systematic Recruiting

Legal Intake SpecialistWashington Legal Group is seeking aRemote Intake Specialistto be the first point of contact for new personal injury clients. This role is ideal for someone who is compassionate articulate organized and skilled at guiding prospective clients through the intake process with clarity and empathy.You will handle inbound leads qualify cases schedule consultations and ensure every potential client receives an excellent experience.What We OfferCompetitive hourly rate (DOE)Performance incentivesFully remote work environmentTraining and ongoing supportOpportunity to make a meaningful impact on injured clientsScheduleFull-time MondayFridayStandard business hours (EST or CST depending on firm need)Responsibilities:Answer inbound calls web inquiries and referrals promptly and professionallyConduct detailed personal injury intakes and assess case viabilityBuild rapport with potential clients through empathy and active listeningEnter accurate data into the firms CRM and case management systemSchedule consultations and follow up with leads who have not completed the next stepsMaintain communication with prospective clients throughout early case stagesTrack lead activity call metrics and conversion progressSupport attorneys and paralegals with administrative intake needsQualifications:12 years of intake customer service call center or client-facing experienceExperience in personal injury or legal intake strongly preferredClear communication skills and a warm professional phone presenceAbility to handle high-volume inbound calls with composure and empathyStrong typing data entry and CRM skillsHighly organized reliable and able to work independentlyBilingual Spanish is a plus but not requiredMust have a quiet workspace reliable internet and a professional remote setupAbout the firm:Washington Legal Group LLC is one of Georgias most innovative and fastest-growing law firms located in the heart of Atlanta and founded by former judge Attorney Quinton G. Washington. With over 50 years of combined experience our attorneys are passionate about justice public advocacy and community engagement. Our practice focuses on personal injury family law business litigation and government affairs and we approach every case with empathy dedication and strategic legal insight. Key Skills Sales Experience,Crane,Customer Service,Communication skills,Heavy Equipment Operation,Microsoft Word,Case Management,OSHA,Team Management,Catheterization,Microsoft Outlook Calendar,EHS Employment Type : Full Time Experience: years Vacancy: 1