Senior Manager, Online Experience at Home Depot

With a career at The Home Depot you can be yourself and also be part of something bigger.Position Purpose:The Sr. Manager Online Experience works closely with Online and Store Merchants to understand their respective merchandising strategies and objectives. This position will lead a team to analyze and leverage customer information and behaviors as well as competitive benchmarking to prioritize the most critical actions necessary to improve to the customer research/shopping experience. Ultimately these improvements will result in improved customer and associate satisfaction increased traffic and sales and improved conversion. This role is an opportunity to be at the leading edge of truly channel-interconnected retail leadership while further building functional skills in merchandising.Key Responsibilities:40% Manage and mentor a top-performing team20% Leverage customer information (external data internal research site behaviors post transaction data) to identify the most significant opportunities to improve the customer experience across categories.20% Develop strategies in creating differentiated multi-channel and website shopping experiences for key customer segments leveraging a deep understanding of key customer needs including decisions that improve product page views and conversion rates (both online and in-store) and overall customer satisfaction.10% Lead team to optimize customer experience merchandising taxonomy purchase path (search and navigation) data content SEO and post transaction results.5% Examine category merchandising strategies of key competitors and best-in-class online retailers to understand emerging trends .5% Lead targeted online/interconnected initiatives that address customer gaps to insure they come in on-time and in-scope.Direct Manager/Direct Reports:Position reports to ONLINE DMM5-7 Direct ReportsTravel Requirements:Typically requires overnight travel less than 10% of the time.Physical Requirements:Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.Working Conditions:Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.Minimum Qualifications:Must be eighteen years of age or older.Must be legally permitted to work in the United States.Preferred Qualifications:MBA6 years management experience in an online businessStrong numeric and advanced analytics aptitudeBasic technical aptitude with web-based tools and advanced proficiency of the Microsoft Office SuiteDemonstrated ability to hire develop and lead high performing teamsProven ability in driving an online business performanceAbility to understand and influence cross-functional inputs to Merchandising for achieving better output resultsHigh comfort level with working in an ambiguous fast paced environmentProven results in any (but including most) of the following areas: CI CRM customer experience product content optimization product management financial analysisMinimum Education:The knowledge skills and abilities typically acquired through the completion of a bachelors degree program or equivalent degree in a field of study related to the job.Minimum Years of Work Experience:6Competencies:Ability to solve complex problemsExceptional interpersonal motivational and communication skills (speaking writing presenting)Ability to operate simultaneously and effectively in both tactical and strategic modesAbility to think both strategically and tactically with good attention to detailDemonstrated ability to manage multiple projects - prioritization planning and task delegationRequired Experience:Senior Manager Key Skills Abinitio,Facilities Management,Apache Web Server,LNG,Accident Investigation,Data Analysis Employment Type : Full-Time Experience: years Vacancy: 1