Remote or Office Member Service Representative at Rules Cube

We are seeking a dedicated and personable Member Service Representative to join our team either remotely or at our office location. This role plays a vital part in delivering exceptional service to our members ensuring their needs are met with professionalism and care. If you excel at communication problem-solving and building positive relationships this opportunity offers a rewarding environment to make a meaningful impact.Key ObjectivesAs a Member Service Representative your primary goal will be to provide timely accurate and courteous assistance to members. You will serve as a key point of contact addressing inquiries resolving concerns and supporting members through various service channels.ResponsibilitiesRespond promptly and professionally to member inquiries via phone email chat or in-person.Assist members with account management product information and service requests.Identify and resolve member issues efficiently while maintaining a positive experience.Document interactions and maintain accurate records in the customer management system.Collaborate with internal teams to escalate and resolve complex concerns.Stay informed about company products services policies and procedures.Contribute to continuous improvement initiatives by providing member feedback and insights.QualificationsHigh school diploma or equivalent; associates or bachelors degree preferred.Proven experience in customer service member relations or a related field.Strong communication skills both verbal and written.Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.Proficiency with CRM software and Microsoft Office Suite.Problem-solving mindset with a focus on delivering solutions.Comfortable working independently or as part of a team whether remote or in-office.BenefitsFlexible work location: choose to work remotely or from our office.Competitive salary and performance-based incentives.Comprehensive health dental and vision insurance options.Generous paid time off and holiday schedule.Opportunities for professional growth and development.Supportive and inclusive workplace culture. Required Experience:Senior IC Key Skills Bidding,Apprentice,Bricklayer,Airport,Jni,Airlines Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 25 - 28