Remote Patient Technology Support Specialist at Astra Health

Position Overview Astra Health West is seeking a motivated Remote Patient Technology Support Specialist to assist patients and healthcare staff with accessing troubleshooting and navigating digital health tools. You will play a crucial role in improving patient experience and keeping our clinical operations running smoothly. This role is ideal for individuals who enjoy tech support problem-solving and helping people with or without prior healthcare experience. Key Responsibilities Provide remote support to patients using telehealth portals patient apps and electronic forms. Troubleshoot login issues device compatibility and user account errors. Assist clinic staff in resolving technical workflow challenges. Document cases in the ticketing system and escalate complex issues when necessary. Deliver outstanding customer care in every interaction. Maintain HIPAA compliance and patient privacy standards. Qualifications Required: Strong communication and customer service skills Basic technical troubleshooting ability Comfortable working fully remote Ability to multitask and problem-solve Preferred (but not required): Helpdesk IT support or customer service experience Healthcare or telehealth support exposure Familiarity with EHR systems (Epic Cerner etc.) Compensation & Benefits $72000 $88000 annual salary Quarterly performance bonuses Medical dental and vision insurance 401(k) with employer match Paid training paid certifications Home office stipend Career advancement program with mentorship Why Work for Astra Health West Astra Health West is committed to building a modern tech-forward healthcare organization centered on patient experience and employee well-being. We value innovation flexibility and professional growth. Key Skills Children Activity,Access Control,Human Resources Administration,Government,Actuary,Hydraulics Employment Type : Full Time Experience: years Vacancy: 1 Yearly Salary Salary: 72000 - 88000