Representative Customer Billing at Iberdrola

Company: Rochester Gas & Electric an Avangrid CompanyDepartment: Customer ServiceJob Title: Representative Customer BillingLocation: Rochester NYWork Model: Office and FieldThe salary range for this position is dependent upon experience ranging from $48800 to $61000.Job SummaryThe essential duties of the Customer Billing Representative include review and analysis of company meter reading/consumption data and customer bills correction of device billing and invoicing errors and processing of billing adjustments as needed to complete rate changes and/or corrections to unmetered services. Attention to detail is required to perform accurate bill calculations and adjustments. CustomerBilling Representatives process appropriate work orders as required and may assist with updating of Billing procedures. Must maintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies standards and procedures.Key ResponsibilitiesResolve billing issues and/or accurately calculate bills with correct rate applications processing of appropriate work orders as required while adhering to all Company billing policies procedures and state regulations.Requires attention to detail and use of a range of analytical and problem-solving skills and good judgment to perform Special Billing functions to include:Bill ReviewImplausible Meter ReadingsOut-sortsEMMA Billing ErrorsEMMA Invoicing ErrorsDevice Errors (including meter change errors and mixed meter corrections)Billing adjustmentsBilling editsUsage analysisRate changesUnmetered ServicesRecalculation of billsBilling Inbox TasksCustomer Billing Representatives may assist with updating of Billing proceduresAdhere to department work schedule and complete all assigned tasks in timely mannerMaintain customer confidentiality and ensure familiarity with and compliance to all Rochester Gas & Electric policies standards and procedures related to data security and ensure non-disclosure of confidential customer account data such as billing rates or credit history which could have an impact on the individual customer account in question (especially for special contracts with large commercial high revenue accounts) if were disclosed outside the CompanyInteract and respond to internal Company requests and/or personnel as well as others outside the Company as needed to furnish or obtain information in a courteous and factual manner. Interactions can include but are not limited to others in Marketing Field Customer Service Appeals Credit & Collections Dispatch Rates and Regulatory and Customer Care Center Representatives and staff.Required QualificationsSkills/Abilities:Knowledge of the Company billing policies practices rate applications and service orders as required to resolve billing issues and/or accurately calculate bills and have demonstrated the ability to perform all Job Requirements as indicated within this Skills/Abilities section along with meeting all other experience/training and education requirements indicated below or the demonstrated ability to learn.Possess strong verbal and written communication skillsEffective problem-solving skills with attention to detail and the analytical ability to evaluate complex data and apply good judgment to take appropriate follow up actions as needed while working without close supervision.Strong PC skills are required along with proficient knowledge and use of Microsoft Excel and Word applicationsMust possess superior arithmetic skills and ability to use a calculatorMust have good organizational skills and the ability to handle multiple tasks with frequent interruptionsMust be highly productive and results orientedExperience/Training:1-3 years of experience working in a customer service /billing environmentMust possess thorough knowledge of customer service practices policies and procedures including customer accounting billing and rates or demonstrate the ability to learn.Must be proficient in use of the SAP customer information system or demonstrate the ability to learnRequired Education:High school diploma or equivalent GEDCompetenciesGrowth & Continuous ImprovementInitiative & ChangeFocused on ResultsCustomer Centric (internal and/or external)CommunicationCollaborationLeadership (people managers/leaders)Company:ROCHESTER GAS & ELEC CORPMobility InformationPlease note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race color religion national origin gender sexual orientation age marital status disability protected veteran status or any other status protected by federal state or local law.If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs you may request a reasonable accommodation by contacting our People and Organization department at .Avangrid employees may be assigned a system emergency role and in the event of a system emergency may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission operations and cyber security business areas in Connecticut Maine Massachusetts and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections training audit engagement and required evidence retention and will be communicated by the employees management.Job Posting End Date:DecemberRequired Experience:Unclear Seniority Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 48800 - 61000