Revenue & Reservation Manager at 70 Centennial Olympic Park OZ Employer LLC DBA Hotel Phoenix

Job DescriptionJob DescriptionRevenue & Reservations ManagerReports to: Director of Sales (with a dotted line to the VP and Regional Director of Revenue Management)Supervises: Reservations/Group CoordinatorsPosition SummaryThe Revenue & Reservations Manager plays a key role in maximizing hotel revenue and optimizing room inventory utilization. This position oversees the reservations department while actively supporting the hotel’s revenue management strategies. The ideal candidate is a data-driven leader who can balance operational efficiency with strategic insight, ensuring accurate reservations, effective pricing, and optimal distribution to drive profitability and guest satisfaction.Key ResponsibilitiesLeadership & Team DevelopmentSupervise, train, and mentor Reservations, Group, and Sales Coordinators to ensure accuracy, efficiency, and adherence to hotel standards.Manage team schedules, workflow, and performance evaluations.Foster a culture of collaboration, accountability, and service excellence.Revenue Strategy & AnalysisPartner with the Revenue Management team to execute rate strategies, inventory controls, and distribution tactics across all channels.Monitor pickup, pace, and demand trends to identify revenue opportunities and recommend adjustments.Support daily, weekly, and monthly forecasting with accurate data on reservations, cancellations, and group activity.Participate in weekly revenue meetings and contribute actionable insights from booking trends and market analysis.Ensure consistent application of rate parity and pricing integrity across all systems and third-party platforms.Reservations OperationsOversee all incoming reservations from the call center, website, OTAs, and GDS, ensuring accuracy in rates, room types, and guest details.Maintain group blocks in PMS, monitor pickup, enforce cutoff dates, and collaborate with Sales and Events on adjustments.Audit reservations daily to identify and correct discrepancies, duplicates, or overbooking risks.Act as the primary liaison between the hotel and the offsite call center to ensure updated information on availability, promotions, and policies.Respond to guest and partner inquiries with professionalism and efficiency.Reporting & Performance MetricsPrepare and distribute daily, weekly, and monthly reports on occupancy, pickup, pace, and revenue performance.Analyze booking behaviors, conversion rates, cancellation patterns, and channel production.Provide recommendations to improve booking efficiency, conversion, and revenue outcomes.Collaboration & CommunicationWork closely with Front Office, Housekeeping, Accounting, Sales, and Marketing to ensure alignment between guest expectations, operational needs, and revenue goals.Maintain and enhance standard operating procedures for reservations and revenue management processes.QualificationsMinimum 3 years of experience in hotel reservations, revenue management, or front office operations; at least 1 year in a supervisory capacity.Strong understanding of revenue management concepts, pricing strategy, and market segmentation.Experience with hotel PMS and CRS systems; OTA and GDS familiarity preferred.Advanced proficiency in Microsoft Office Suite and revenue tools such as IDeaS, SynXis, or HMS.Exceptional analytical, problem-solving, and organizational skills.Strong leadership and communication abilities, with a focus on developing high-performing teams.Additional RequirementsAbility to thrive in a fast-paced, analytical, and results-oriented environment.Strong attention to detail and a proactive approach to optimizing revenue performance.Collaborative mindset with a passion for guest service and continuous improvement.