Reservations Agent at AccorHotel

The Reservations Agent is responsible for handling all guest room reservation inquiries with the highest level of professionalism accuracy and attention to detail. This role ensures a seamless booking experience that reflects the hotels luxury standards while maximizing room revenue and occupancy. The Reservations Agent acts as a key point of contact for guests travel partners and internal departments to ensure exceptional service and operational addition this position will be heavily involved in the achievement of Forbes 5-star standards.Qualifications : Education & Experience:2 years of prior experience in a related position in a luxury 5 star hotel preferredCollege degree in hotel or business administration highly preferredGeneral Requirements:General knowledge of the principles and practices within the Revenue Management/Sales & Marketing professionMust possess communication skills in terms of the ability to negotiate convince sell and influence othersAbility to make decisions with only general policies and procedures for guidanceStrong computer literacy particularly with Opera OTA extranets and Microsoft OfficeMust effectively adhere to strict daily/weekly/monthly deadlines.Extensive proficiency in Excel Word and PowerPoint required and ability to manipulate data essentialStrong knowledge of Forbes Standards and ability to coach team in achieving 5-star standardsAttention to detail required.Ability to operate in a team environment.Excellent written and verbal communication skillsExcellent interpersonal skills and demonstrated maturity.Ability to manage multiple tasks and responsibilities at once.Additional Information : Employee benefit card offering discounted rates in Accor worldwide for you and your family. Excellent Company benefits including medical dental vision and life insurance. Personalized development opportunities across Accors extensive brand portfolio.  Ability to make a difference through our Corporate Social Responsibility activitiesRemote Work : NoEmployment Type : Full-time Key Skills Active Directory Administration,English Language,Access Control,Jpa,Legal Support,Airlines Experience: years Vacancy: 1