Resident Credit and Payments Manager Atlanta, GA at Cortland

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.Role OverviewDevelop and author processes across the resident credit and payment cycle and partner with Talent to implement through Operations.Optimize rent collection and repossession processes with the goals of maximizing collections and minimizing time to collection or repossession.Audit and review practices and partner with Legal department to identify gaps and/or update rent collection or repossession processes as required to comply with regulatory changes.Collect and monitor data and report on performance of rent collection and repossession processes to mitigate loss and risk and improve fraud prevention.Optimize recovery of eviction-related costs.Facilitate relationships with eviction servicers including new community setup report management.Act as a resource for escalated eviction cases and help to facilitate communication between communities Resident Services Legal department and local counsel.Design implement and manage processes for lease-adjacent products such as security deposit replacements credit reporting flexible payments and rental assistance. Provide reporting to and facilitate communication with product relationship owner.Develop ESG measures around rent relief/hardship protections.All other duties as assigned.QualificationsBachelors degree in business accounting finance or related field. or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested2 years experience as community manager on institutional multi-family assets preferredExperience with rent collection and dispossessory processes preferredExcellent project management analytical and communication skillsHigh level of organizational skills compliance-minded time management expertise and attention to detailAbout CortlandFounded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email Cortland is a drug-free workplace.Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.Required Experience:Manager Key Skills EMR Systems,Senior Care,Developmental Disabilities Experience,MDS,Yardi,Computer Literacy,Fair Housing Regulations,Maintenance,LIHTC,Document Management Systems,Property Management,Supervising Experience Employment Type : Full-Time Experience: years Vacancy: 1