Resident Service Specialist - 27 Seventy Five Apartments at UDR, Inc.

DescriptionUDR, Inc. and its affiliated companies are seeking a Resident Service Specialist to join our team in Costa Mesa, CA. This position supports property operations for 27 Seventy Five, Harbor at Mesa Verde and Rosebeach, our exclusive apartment communities (1522 homes) and offices out of 27 Seventy Five located in Costa Mesa.Essential Job Functions:Move-In Coordination Ensure each new resident has a move-in orientation conducted by appointment.New residents are contacted within seven days of move-in to ensure they are satisfied and to report any issues.OneSite Responsibilities Scan all required move-in documents into OneSite.Oversee Pending Tasks.Customer Service AdministrationGuide walk-in traffic and minimize the wait time.Handle any walk-in resident concerns with the Resident Service Manager and/or Community Director.Ensure that all voicemails, texts, emails and other resident and community communications are checked and responded to within established time guidelines.Organize incoming packages systematically and distribute as needed.Utilize CRM to effectively manage resident relations, service requests and resident communications.Property Condition oversightWalk through the move-in ready apartment to ensure they meet standards prior to orientation.Walk through all amenities daily to ensure they are stocked and in good condition.Walk problematic areas that are raised by residents on the day they are reported to ensure deficiencies are addressed. Follow-up with the service team until resolved.Provide superior customer service to internal and external customers.Back-Up coverageReceive and greet visitors to the community and answer prospects, residents, and customer inquiries as well as phone calls.Research and prepare any reports, memos, letters, resident correspondence, and other documents using word processing, spreadsheet, database, or presentation software at the direction of the Resident Services Manager or Community Director.Complete market summary and comp reports as directed.Comply with all Company policies and procedures related to employment.Commit to Living the UDR Values each day in every action taken when executing the essential functions of the job.Perform Resident Service Manager duties in the absence of the Resident Service Manager.Perform other duties as assigned or as necessary.Experience, Knowledge and Skills:Multi-family and/or hospitality operations experienceExperience working in an office settingCustomer service experienceAbility to handle conflict management effectivelyStrong phone etiquette and customer relationship management skillsEducation:High school or equivalent requiredAssociate degree in business administration or equivalent, is preferred.Career Development and Advancement:We offer ongoing education opportunities to encourage the skillset development of our employees and have a validated culture of enhancing the growth and advancement of their individual career goals. We believe our employees are the organization's most important asset.Exceptional Benefits:We offer a comprehensive benefit package, apartment rental discount, company matched 401(k), vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year) plus company observed holidays, discounts to live in our best-in-class communities, tuition reimbursement, company sponsored events, community service days, and our annual President's Club held in Las Vegas, honoring our associates for their exceptional customer service and operational excellence.Benefits Offered: Medical, Dental, Vision PlansMedical Flexible Spending AccountDependent Care Spending AccountLifestyle Spending AccountSupplemental Term Life InsuranceVoluntary Cancer InsuranceSupplemental Short-Term Disability Insurance / AD&D InsuranceVoluntary Long Term Care Insurance401(k) Plan with company matchHourly Range:$25/hr. - $27/hr., depends on experienceAbout UDR, Inc.UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation! UDR Inc. is an Equal Employment Opportunity Employer.UDR is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. UDR is committed to providing and maintaining a diverse workforce and an inclusive work environment with equitable access and opportunity for associates to participate, grow, and reach their full potential.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.