Resident Services Director at Sequoia Living

• Interview, hire, supervise, train, motivate, and provide performance management of Reception/Concierge services.
• Plan, develop, organize, implement, evaluate, and direct the ongoing operation of the Resident Services department, including budget management.
• Seek new programs and processes for revenue enhancement; forecast and plan changes for department development.
• Develop and maintain written policies and procedures for all department tasks.
• Ensure full compliance with Federal, State, and local regulations and assist in regulatory surveys and inspections.
• Participate in natural work teams for QAPI and resident satisfaction.
• Complete, review, and submit all plans, monthly reports, surveys, and forms as appropriate.
• Attend workshops, seminars, meetings, and training programs to stay current.
• Maintain residents' rights, confidentiality, and support emotional, educational, social, and spiritual needs.
• Coordinate resident support groups and provide case management, referral, crisis intervention, and resources to residents and families.
• Act as community designee for RCFE resident complaints, Theft and Loss, and Customer Grievance programs; maintain concern logs.
• Educate residents on expectations, provide orientations, and review and update the Resident Handbook.
• Act as liaison between residents and management, report concerns to staff and families.
• Participate in Resident Review process and transition to higher levels of care.
• Assist Activity Department in planning and leading educational programs.
• Supervise contracted services for Beauty Salon and Spa Salon; collaborate with clinic and outside providers.
• Oversee workplace safety and risk control, report and investigate injuries.
• Perform other duties as assigned, including Manager on Duty.

• Bachelor's Degree in Social Work or a related field required.
• Minimum of three (3) years of supervisory experience.
• Minimum of three (3) years' experience in aging or related fields with geriatric population.
• Knowledge of OBRA regulations, Title 22, and Division 5 and 6 California Administrative Code.
• Ability to interpret and comply with health, safety, and environmental laws, regulations, and policies.
• Knowledge of advance directives and ability to counsel residents and responsible parties.
• Exceptional interpersonal and communication skills, with tact, courtesy, patience, and understanding when dealing with residents under challenging conditions.
• Ability to thrive in a fast paced environment.

• $82,500 - $97,000 per year
• Medical and dental coverage (or cash stipend if otherwise covered)
• Life insurance, commuter benefits, emergency relief fund, flexible spending account
• 18 paid time off days, 8 holidays, 6 days per year paid leave of absence
• Generous PTO and holidays; employee referral award; recognition programs
• Sign on bonus ($3,000 for PT or FT CNA positions)
• On the job training, scholarships, tuition and/or fee assistance for qualified programs
• Covid protocols in place to keep everyone safe
• Competitive wages and growth opportunities

• You enjoy working with people and have exceptional interpersonal skills.
• You can use tact and courtesy when dealing with residents under trying conditions, showing patience and understanding.
• You enjoy variety in your day and thrive in a fast paced environment.

Founded in 1958, Sequoia Living is a Bay Area based nonprofit organization dedicated to providing older adults with stimulating, joyful living environments and services that support and enrich their lives. Over six decades, we have learned the importance of connection and collaboration to provide resources for healthy aging, including Life Plan Communities, affordable housing, senior centers, and a volunteer program.

Sequoia Living is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. In compliance with the Americans with Disabilities Act, Sequoia Living will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective employees to discuss potential accommodations with the employer. Pursuant to the San Francisco Fair Chance Ordinance, we may consider for employment qualified applicants with arrest and conviction records.