Resident Services Manager at The Scion Group

Want to learn more about The Scion Group Check out our website.Were hiring immediately!We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas.The OpportunityThe Resident Services Manager plays a key leadership role in fostering a high-quality living experience for residents through proactive service relationship management and efficient operations. This individual is responsible for overseeing all aspects of resident satisfaction communication and engagement while supporting leasing marketing and compliance initiatives. The role requires strong interpersonal skills a detail-oriented mindset and the ability to manage sensitive situations with professionalism.Your BenefitsFLSA Status: ExemptDiscretionary annual bonusPaid Time OffFloating holidaysHealth InsuranceDental InsuranceVision Insurance401k MatchingPaid Parental LeaveLearning reimbursement opportunitiesThe ResponsibilitiesResident Relations & Community ExperienceLead reputation management initiatives across review platforms and internal feedback channels.Mediate and resolve resident complaints with empathy and professionalism.Manage delinquency notices and financial backing follow-up support.Coordinate mutual terminations in accordance with company and legal standards.Lead crisis management efforts collaborating with leadership and emergency services.Oversee resident insurance compliance and follow-up efforts.Organize and execute resident events to build community engagement and support retention.The RSM will assume responsibility for managing ETM staff only in the absence of a General Manager such as during PTO or vacancies.Leasing & OccupancyOversee leasing workflows and generate lease documents in Entrata.Provide backup support for lead follow-up sales calls and lease execution.Manage immediate move-ins inspections and unit transfers.Lead Entrata BUA management and maintain accurate dashboards for leasing and reviews.Review and countersign housing agreements under the approval and direction of the General Manager ensuring compliance with company policies and contractual standards.Operational SupportSupport the General Manager in managing Entrata dashboards and performance metrics.Partner with accounting and operations on delinquency financial aid and related processes.Ensure timely processing of lease paperwork renewals and notices to vacate.Marketing & Social MediaCollaborate on local marketing campaigns and leasing promotions.Lead or co-manage social media efforts to promote events resident engagement and leasing updates.Season or Situation-Specific Focus AreasAssist with seasonal or emergency-specific responsibilities such as vacant position coverage legal correspondence Fair Housing matters crisis management and capital project planning or support.Display flexibility sound judgment and cross-department collaboration in evolving situations.What We Require2 years of experience in property management leasing or resident servicesStrong interpersonal conflict resolution and customer service skillsAbility to handle crisis situations and manage sensitive conversationsFamiliarity with Entrata or similar property management softwareHighly organized with the ability to manage multiple prioritiesProficiency in Microsoft Office and social media platformsRelevant Systems and PlatformsEntrata (Property Management System)Microsoft OfficeSocial Media PlatformsOperational DetailsJob location is at the assigned community.Full-time on-site position.Will be called upon to provide additional support to other communities within the portfolio beyond your home property based on operational needs.Evening or weekend availability may be required especially during move-in/move-out periods peak leasing seasons emergencies and inclement weather needs.The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race religion creed national origin color gender sex sexual orientation gender identity or expression age physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation) genetic information HIV/AIDS status marital status uniformed service veteran status pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment including hiring placement promotion termination layoff recall transfers leaves of absence compensation training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.IND5 #wearehiring #werehiringRequired Experience:Manager Key Skills EMR Systems,Senior Care,Developmental Disabilities Experience,MDS,Yardi,Computer Literacy,Fair Housing Regulations,Maintenance,LIHTC,Document Management Systems,Property Management,Supervising Experience Employment Type : Full Time Experience: years Vacancy: 1 Monthly Salary Salary: 45000 - 50000