Resolution Specialist at City of Bloomington, Indiana

Work for IndianaBegin a fulfilling career with the State of Indiana by joining one of the largest employers in the state offering a range of opportunities across 60 agencies. At the state youll find competitive compensation a robust benefits package and a commitment to work-life balance. Most importantly youll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.About the Indiana Department of Transportation:The Indiana Department of Transportation (INDOT) provides a dynamic workplace that serves Indiana citizens improves our states quality of life and enhances its economic opportunity. INDOT has a number of innovative programs and projects including Public-Private Partnerships Green Initiatives and cutting-edge uses of materials and assets. As part of the State of Indiana INDOT offers a competitive total compensation package as well as outstanding work/life balance. Whether you are an established professional in the transportation field or just starting your career INDOT has exciting and challenging opportunities for you.Role Overview:As aResolution Specialist you will serve as a vital liaison between our customers and internal departments ensuring that every inquiry is handled with care clarity and efficiency. This role is centered aroundcase management where you will be responsible for receiving documenting and routing customer service cases to the appropriate teams while maintaining proactive communication with customers throughout the resolution process.You will engage with customers through both written and phone communication providing timely updates answering questions and ensuring a seamless service experience. Your ability to track case progress follow up on solutions and close the loop with customers will be key to building trust and satisfaction.This position requires strong organizational skills attention to detail and a customer-first mindset. Youll work closely with cross-functional teams to resolve issues identify trends and contribute to continuous improvement in service delivery.Location:This position is located in INDOTs Fort Wayne District.Salary Statement:The salary for this position traditionally starts at $42900.00 but may be commensurate with education or work experience.A Day in the Life: The essential functions of this role are as follows:Research and compile information on specific aspects of the program such as procedures needs and policies.Answer customer questions about program policies and procedures.Establish organize and maintain current and historical files related to the program.Assist in the preparation of program reports develop applications prepare budget allocations and/or purchasing of consultative services.Maintain monitor and order program assets.Assist supervisor in the development and planning of overall program and its role in the functioning of the agency.Schedule prepare and disseminate all program related training materials.The job profile is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties responsibilities and activities may change or be assigned at any time with or without notice.What Youll Need for Success: You must meet the following requirements to be considered for employment:Specialized knowledge of program area including pertinent rules and regulations.Specialized knowledge of applicable legislation guidelines agency policy and professional standards and practices.Ability to research analyze and compile specific topics related to program area.Ability to communicate effectively.Ability to operate effectively in a group decision-making process.Tact in dealing with other agency personnel and the public.Specialized knowledge of accounting and budgeting.Able to perform essential functions with or without reasonable accommodation.No degree is required to fill this position.Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana:The State of Indiana offers a comprehensive benefit package for full-time employees which includes:Three (3) medical plan options (including RX coverage) as well as vision and dental plansWellness Rewards Program: Complete wellness activities to earn gift card rewardsHealth savings account which includes bi-weekly state contributionDeferred compensation 457(b)account (similar to401(k) plan) with employer matchTwo (2) fully-funded pension plan optionsA robust comprehensive program of leave policies covering a variety of employee needs including but not limited to:150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation personal and sick leave time off12 paid holidays 14 on election yearsEducation Reimbursement ProgramGroup life insuranceReferral Bonus programEmployee assistance program that allows for covered behavioral health visitsQualified employer for the Public Service Loan Forgiveness ProgramFree Parkingfor most positionsFree LinkedIn LearningaccessEqual Employment Opportunity:The State of Indiana is an Equal Opportunity Employer and is committed to recruiting selecting developing and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application you can request assistance by contacting the Indiana State Personnel Department at .Required Experience:IC Key Skills Bidding,Access Control System,B2C,Evaluation,Hospital management,Communication Employment Type : Full Time Experience: years Vacancy: 1