Restaurant Management at Dunkin'

A Restaurant Manager is responsible for the development of their team by providing strong positive leadership and constructive feedback. They are responsible to deliver a great guest experience using an operational excellence model which contributes to profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin standards franchisee standards and in compliance with all applicable laws.Guest First CultureEmbracing a guestfirst culture is not a strategy; it is the way we should execute our by taking personal responsibility to provide the best guest service inthe industry. Together we can accomplish this by delivering what our guestswant: quality products; fast friendly service; and a clean restaurant. Qualityproducts are prepared using the proper systems and recipes the way the guestordered it. Friendly service starts with you - a warm greeting a smile and athank you go a long way. A clean restaurant provides the guest with theatmosphere they want. Lets make their day ... every guest every day.RESPONSIBILITIES INCLUDE (but not limited to) Recruit hire train and develop their employees Communicate job expectations to their employees Plan monitor appraise and review their employees job performance Provide coaching and feedback; disciplines when appropriate Create and maintain a guest first culture in the restaurant Ensure all shifts are appropriately staffed with qualified Team Members to achieve guest service goals Maintain safe secure and healthy environment by following and enforcing safety food safety and sanitation guidelines; comply with all applicable laws Ensure Brand standards and systems are executed Prepare and complete action plans; implement production productivity quality and guest service standards Complete audits and implement plans to drive system improvements Control costs to help maximize profitability Execute all in-restaurant marketing promotions in a timely manner Execute new product roll-outs including team training marketing and sampling Set sales goals and track resultsREQUIREMENTSMust be able to lift a minimum of 30 lbsMust be able to stand for 6 hours at a timeMust be 18 years or olderMust be authorized to work in the U.S.Fluent in EnglishCOMPETENCIESGuest FocusUnderstands and exceeds guest expectations needs andrequirementsDevelops and maintains guest relationshipsDisplays a sense of urgency with guestsSeeks ways to improve the guest experience; asks questionscommits to follow-throughResolves guest concerns in a timely fashionTouches tables in the restaurants speaks to guests and asks forfeedback on how they can improve their restaurant operationsPassion for ResultsSets and maintains high standards for self and others acts as arole modelConsistently meets or exceeds goalsContributes to the overall team performance; understands howhis/her role relates to othersSets prioritizes and maintains focus on important activitiesReads and interprets reports to establish goals and deliverresultsSeeks ideas and best practices from other individuals teamsand networks and applies this knowledge to achieve resultsProblem Solving and Decision MakingIdentifies and resolves issues and problemsUses information at hand to make decisions and solve problems;includes others when necessaryIdentifies root cause of a problem and implements a solution toprevent from recurringEmpowers others to make decisions and resolve issuesIdentifies obstacles and eliminates road blocksInterpersonal Relationships & InfluenceDevelops and maintains relationships with teamOperates with integrity; demonstrates honesty treats otherswith respect keeps commitmentsRemains positive in high tension situationsEncourages collaboration and teamworkLeads others; negotiates and takes effective actionConflict ManagementSeeks to understand conflict through active listeningRecognizes conflicts as an opportunity to learn and improveResolves situations using facts involved ensuring consistencywith policies and proceduresEscalates issues as appropriateDeveloping Direct Reports and OthersWorks collaboratively with employees to create individualdevelopment plans to strengthen employees knowledge and skillsRegularly discusses progress towards goals reviews performanceand adjusts development plans accordinglyProvides challenging assignments for the purpose of developingothersUses coaching and feedback opportunities to improve performanceIdentifies training needs and supports resources for developmentopportunitiesBusiness and Financial AcumenUnderstands guest and competition; translates and applies ownexpertise to address business opportunitiesApproaches situations with an innovative mind and looks beyondthe obvious to deliver solutions and implement changeHas a working knowledge of profit and loss and other keyfinancial measurements in order to identify business trends make adjustmentsaccordingly and set goals and teaches others Understands analyzes and communicates the keyperformance/profit levers and manages to these measuresWHAT WE OFFERWe are a family owned and operated business.With 200restaurants in our network you will have the opportunity to grow internally and learn new skillsCompetitive salaryHealth insurance401k per company policyTwo weeks of vacationLife/disability insuranceOutings recognition contestsEmployee discounts and discounted pet insuranceComplimentary and discounted mealsMonthly Bonus PlanWith 200 locations in 6 states Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin Donuts not Dunkin Brands Inc. Dunkin Donuts or any of their affiliates. If hired Cafua Management Company will be your only employerCafua Management Company is an equal-opportunity employer and complies with all applicable federal state and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race color religion sex national origin age disability marital status sexual orientation gender identity genetic information military/veteran status or any other basis prohibited by applicable law.If you believe you have been discriminated against or have concerns about the companys compliance with EEOC guidelines please contact our Human Resources department Key Skills General Maintenance,Facilities Management,Law Enforcement,Advertisement,Internet,Administration Support Employment Type : Full-Time Experience: years Vacancy: 1