Restaurant Manager, Hencraft at Delaware North

The opportunity

Delaware North’s Patina Group is hiring a Restaurant Manager to join our team at Hencraft in Buffalo, New York, our newest quick service concept. In this high-energy, fast-paced environment, you will lead day-to-day operations with a strong, hands-on presence in both the front and back of house. This role is highly guest-facing, requiring an engaging leader who is visible on the floor, actively interacting with guests, driving service standards, and ensuring a welcoming, efficient experience from order to delivery.

You will play a key role in leading peak service periods, supporting team members on the line and at the counter as needed, and maintaining speed, accuracy, and quality in every interaction. The ideal candidate thrives in a quick-service or fast-casual setting, leads by example, and is comfortable jumping in wherever needed—from coaching team members and expediting orders to resolving guest concerns in real time. We are seeking a motivated hospitality professional who is passionate about delivering exceptional customer service, building and developing high-performing teams, and creating a positive, energetic environment that keeps both guests and employees coming back.

If you are a hands-on leader who enjoys being in the action, engaging directly with guests, and driving results in a fast-moving setting, we encourage you to apply.

Pay

Minimum – Anticipated Maximum Base Salary: $62,354 - $62,354 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

Medical, dental, and vision insurance
401(k) with up to 4% company match
Annual performance bonus based on level, as well as individual, company, and location performance
Paid vacation days and holidays
Paid parental bonding leave
Tuition and/or professional certification reimbursement
Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

Oversee daily quick service restaurant operations, ensuring efficient, fast-paced service and seamless coordination across all front- and back-of-house functions
Train, motivate, and develop team members to maintain high performance and professionalism
Maintain positive guest relations and high standards of service, addressing concerns and complaints in a timely and professional manner
Assist with administrative tasks, including ordering, inventory, scheduling, and operational reporting
Continuously monitor the point of sale system, checking for errors, price variations, and accuracy
Monitor and enforce health, safety, and sanitation standards in compliance with regulations

More about you

Minimum of 2 years of experience as a Restaurant Manager, Assistant Manager, or similar role, preferably in a high-volume establishment with experience managing budgets, cost control, inventory, and an understanding of P&L’s
Strong leadership and interpersonal skills, with the ability to foster teamwork and motivate team members
Knowledge of food and beverage service standards, health regulations, and safety procedures
Financial acumen and proficient computer skills, including Word, Outlook, Excel, and point of sale systems
Ability to obtain ServSafe, Food Safety Handler, and Training for Intervention Procedures certifications
Capacity to work a flexible schedule to accommodate business levels

Who we are

Patina Group is a leader in the premium segment of the restaurant and catering industry, operating restaurants and managing catering and food service operations at high-profile venues including, Lincoln Center, Walt Disney World®, Disneyland®, the Empire State Building, Grand Central Station, and The Metropolitan Opera. Patina Group was recently named one of America's Top 25 restaurant groups by Nation's Restaurant News.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

$62,354 - $62,354 / year