Restaurant Operations Manager at Uptown Alley_Uphoff Ventures

Benefits:Fun and Exciting Work EnvironmentCulture & Community - engaging team events monthly team recognition401k Roth IRAFinancial Security - competitive salary incentive bonus structureGenerous Paid Time Off PoliciesWork-Life Balance - Flexible working schedulePaid Parental LeaveHealth & Wellbeing - company sponsored health and vision insuranceProfessional DevelopmentRole Purpose:The role of an Operations Manager at Uptown Alley is multifaceted encompassing a wide range of responsibilities aimed at ensuring the smooth and efficient operation of the facility while supporting the General and Assistant General Manager. Key Responsibilities:Strategic and Financial ManagementDisplaying financial understanding by summarizing/analyzing information for budgeting revenues measuring cost of goods sold on a weekly basis daily labor and financial managementAccountable to maximize daily sales and effectively manage costs labor and cash controlManage department labor costs within acceptable budgetsOperational ManagementOversee the daily operations of the FEC ensuring smooth running and maximum guest satisfactionEnsure site inspections are within acceptable standardsConduct daily venue walks- report any issues to the GM or AGMAssist in managing daily operations: staffing scheduling repair and maintenance cleanliness organization service timing and quality productManage organization and cleanliness of departmental areasStaff ManagementHire train and develop staff ensuring they provide exceptional serviceConduct regular performance reviews and one-on-one coaching providing feedback on performance and developmentHandle disciplinary actions when necessaryFoster a team -oriented positive work environmentProvide CE when necessary as it relates to food safety and alcohol training and workplace safetyCustomer ServiceEnsure guest satisfaction by addressing and resolving complaints promptlyMonitor customer feedback and use insight to improve service quality and experienceDevelop and oversee loyalty and rewards programs to encourage repeat businessEducation & Qualifications:Highschool or GED equivalent.Must be 21 years old.Must be able to work up to fifty hours per week.Able to lift up to 50 lbs Able to stand for long periods of time.Desirable - AA or BA in business management or relevant discipline.Experience:Minimum 3-5 years experience with an FEC or restaurant in a managerial or leadership position.Experience in a high-volume restaurant or family entertainment center environment.Desirable - Previous experience in a leadership role at an FEC or restaurantSkills & Competencies:Excellent verbal and written communication skillsTime management skillsLeadership skillsMeticulous attention to detailOrganizational skillsProblem solving skillsCustomer service skillsAdaptabilityUnderstanding of safety and overall health and safety complianceDesirable - Basic understanding of financial management and basic financial principalsTechnological ProficiencyBasic payroll and HRIS platform understandingBasic working knowledge of our Customer Relationship Management (CRM) SoftwareWorking knowledge of our Point-of-Sale (POS) SystemsWorking knowledge of reservation and booking softwareIntermediate skills with Microsoft office and Windows based PCsDesirable - basic Social Media proficiencyPersonal Qualities:Self motivated strong teamwork ethic and attitude passion for their work maintains professional demeanorLanguages:EnglishDesirable - SpanishDepartment: OperationsLocation: On-SiteTravel Required: NoType: Full-TimeWorking Pattern: Monday-Friday Weekends Nights HolidaysReports To: General ManagerCollaborates With: Human Resources Sales and Marketing Administrative Support TeamsSupports & Engages With: Junior Managers FOH BOH Games Guests Compensation: $20.00 - $24.00 per hour Why Work Here Welcome to Uptown Alley - Strike Up the Fun! At Uptown Alley were more than just a place for entertainment; were the ultimate destination for families friends and fun-seekers of all venues in Richmond VA Manassas VA and Surprise AZ we are proud to offer a one-of-a-kind experience that combines excitement laughter and unforgettable memories. Our Mission: Our mission is simple yet profound - to create moments of joy and connection for everyone who walks through our doors. Whether its a childs first time bowling a family bonding over one of our many arcade games or friends getting together and enjoying our amazing food full bar and live music we strive to strike up the fun and make ever visit memorable. Unparalleled Attractions: Step into our world and be amazed by our array of attractions designed to delight and thrill. From our world class bowling lanes to interactive games and challenges theres something for everyone here. Whether youre a gamer or a fan of classic family fun youll find it all under our roof. Family-Friendly Environment: We believe in creating a welcoming and family-friendly environment where laughter fills the air and smiles are contagious. Our center is designed with families in mind offering safe and clean facilities where parents can relax and enjoy quality time with their loved ones. Exceptional Service: At Uptown Alley customer satisfaction is our top priority. Our dedicated team of staff is committed to providing exceptional service and ensuring that every guest leaves with a smile on their face. From helping you plan the perfect birthday party to making sure your visit runs smoothly were here to exceed your expectations. Community Hub: Beyond being a place for entertainment were proud to be a vibrant hub for the community. Whether its hosting special events supporting local charities or partnering with schools for educational programs we believe in giving back and making a positive impact in the neighborhoods we serve. Come Strike Up the Fun! : Whether youre a local resident looking for a weekend adventure a tourist seeking excitement or a group planning a memorable outing we invite you to experience the magic of Uptown Alley. Join us and create lifelong memories with those who matter most. Ready to embark on your next adventure Join Our Family: Why Work for Uptown Alley At Uptown Alley were not just about fun and games; were about creating unforgettable experiences for families and friends and our team members. Heres why you should consider being a part of our team: Fun-Filled Environment: At the heart of Uptown Alley is joy and laughter. As a team member youll be immersed in an atmosphere where every day feels like a celebration. From hosting birthday parties to facilitating exciting activities or even watching someone bowl their first strike your role at Uptown Alley will be to spread the fun! Opportunity for Growth: We believe in nurturing talent and fostering growth. Whether youre starting your career or looking to advance we offer training programs and development opportunities to help you reach your full potential. From entry-level positions to management roles theres room for everyone to grow with us. Diverse Team Culture: We celebrate diversity and believe in the strength of a team with varied backgrounds and perspectives. Joining us means becoming a part of a vibrant community where inclusivity is not just a buzzword but a way of life. Impactful Work: Every interaction with our guests matters. Whether youre helping a child conquer their fear of bowling without bumpers or ensuring families have a seamless experience your contributions directly impact the memories theyll cherish for years to come. Flexible Schedules: We understand the importance of work-life balance. Thats why we offer flexible schedules to accommodate your needs. Whether youre a student a parent or simply someone with diverse interests we believe in making work fit into your life not the other way around. Perks and Benefits: In addition to competitive wages we offer a range of perks and benefits to our team members. From discounts on our attractions to healthcare coverage we strive to take care of our employees like theyre part of our own family. Join us at Uptown Alley and become a part of something truly special. Together lets create moments of joy and build memories that last a lifetime. Ready to strike up the fun Explore our current job openings and start your journey with us today! Uptown Alley Surprise - Facebook Instagram LinkedIn Uptown Alley Richmond - Facebook Instagram LinkedIn Uptown Alley Manassas - Facebook Instagram LinkedIn Required Experience:Manager Key Skills Restaurant Experience,Labor Cost Analysis,Hospitality Experience,Cost Management,Assistant Manager Experience,Management Experience,Profit & Loss,Computer Literacy,Leadership Experience,P&L Management,Restaurant Management,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 20 - 24