Restoration Operations Manager at SERVPRO Team JRF

Benefits:401(k)401(k) matchingBonus based on performanceCompany carCompetitive salaryDental insuranceHealth insuranceOpportunity for advancementPaid time offProfit sharingVision insuranceRestoration Operations Manager Multi-Site Salem MA & Manchester NHAbout SERVPRO Team JRF SERVPRO Team JRF helps homes and businesses recover from water fire mold storm and specialty cleaning events across Massachusetts and New Hampshire. Were growth-minded quality-driven and people-focusedbacked by the industrys most recognized restoration brand.This role is for a seasoned restoration/mitigation operations leader (SERVPRO ServiceMaster Belfor Paul Davis ATI PuroClean etc.) who wants to run multiple locations and build strong field teams.Compensation Schedule & Location Base salary: $100000$110000 Bonus: Performance-based bonus opportunity up to $30000 annually Status: Full-time exempt Schedule: Primarily MondayFriday with rotational on-call for emergencies/storm events Location: Based in Salem MA with regular field time in Salem MA and Manchester NH Vehicle: Company vehicle providedImportant: This role requires prior experience in property damage restoration/mitigation. Candidates without restoration experience will not be considered.Why Youll Love Working Here Impact at scale: Lead day-to-day mitigation operations for multiple SERVPRO franchises (Salem & Manchester). Build winning teams: Hire train and grow production staff into future leaders.Strong support:100% company-paid medical dental & vision (single employee)401(k) match profit sharingCompany vehicleProfessional development & IICRC certification supportCareer runway: Leadership mentoring Master track opportunities and the tools to do your best work.What Youll DoLead field operations to ensure high-quality work strong customer communication and adherence to SERVPRO standards.Forecast workload and crew capacity with the GM; manage staffing recruiting and onboarding for production teams.Keep the team storm-ready with surge staffing and emergency response plans.Implement a structured training path for technicians; schedule and track IICRC certifications (WRT/ASD; Master tracks a plus).Conduct regular 1:1s and performance reviews; coach in the field to reinforce safety SOPs and quality.Build efficient daily schedules with the Office Manager and Project Managers; manage the on-call schedule.Ensure vehicles equipment and supplies are maintained compliant and ready for deployment.Track and manage job profitability labor utilization and consumables in alignment with franchise KPMs.Must-Have Qualifications (Please Read Before Applying) You must meet all of the following to be considered:Restoration industry experience minimum 3 years (REQUIRED)Water fire mold or reconstruction property damage restoration with a contractor or franchise (SERVPRO ServiceMaster Belfor Paul Davis ATI PuroClean etc.).Leadership / management experience 35 yearsDirectly leading restoration/mitigation teams.Technical credentials:IICRC WRT and ASD (or ability to obtain within a defined timeframe). Master designation is a plus.Proven business impact:Demonstrated success improving revenue utilization cycle time and job profitability.Systems & tools:Experience with job management systems (DryBook or similar) LMS platforms Xactimate and Microsoft Office.Driving:Valid drivers license with insurable record; comfortable driving company vehicles between MA & NH locations.If you have not worked in property damage restoration/mitigation before this position will not be a fit.Nice-to-Have ExperiencePrior multi-site leadership (managing more than one branch/office/territory).Experience leading teams through cat/storm events and large-loss situations.Prior SERVPRO franchise experience and familiarity with SERVPRO systems KPMs and brand standards.Benefits SERVPRO Team JRFCompetitive base salary performance bonus100% company-paid Health Vision & Dental401(k) match profit sharingCompany vehiclePaid time off & paid holidaysProfessional development & IICRC certification supportGrowth path within a high-performing multi-location teamEqual Opportunity Each SERVPRO Franchise is independently owned and operated. SERVPRO Team JRF is an Equal Opportunity Employer and considers all qualified applicants without regard to race color religion sex national origin disability veteran status or any other protected characteristic. Compensation: $100000.00 - $140000.00 per year Picture yourself here fulfilling your potential. At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.Required Experience:Manager Key Skills Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 100000 - 140000