Retail Dining Manager at Sodexo

Role Overview: Join a team that embraces your passion for working with people - mentoring them as they achieve personal and professional goals while delivering exceptional service in a healthcare environment.

Sodexo is seeking a Retail Dining Manager for Cooper University Hospital, a 635-bed academic medical center and the leading health system in South Jersey. Cooper provides comprehensive primary, specialty, tertiary, and urgent care services across a dynamic healthcare campus.

This leader will oversee multiple retail outlets, including a main cafeteria, four coffee kiosks, and grab-and-go concepts. The ideal candidate is a hands-on retail operator with healthcare experience who thrives in fast-paced environments and is driven to increase sales, elevate service, and develop strong frontline teams.

Note: A valid driver's license is required (weekly travel between retail locations).

What You'll Do:

• Lead and develop approximately 32 frontline team members
• Oversee daily operations across the cafeteria, coffee kiosks, and additional retail outlets
• Ensure employees have proper equipment, inventory, and resources to meet operational standards
• Drive brand standards compliance and fully implement required retail programs and tools
• Manage cash handling processes and daily financial controls
• Oversee department HACCP and safety programs to maintain regulatory compliance
• Implement frontline training programs and support team development
• Manage opening and closing procedures across retail operations
• Monitor daily operational standards, productivity, and sales performance
• Utilize data analytics and Sodexo retail programs to drive revenue growth
• Partner with hospital leadership to maintain strong client relationships

What We Offer: Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

What You Bring:

• Healthcare food service experience (required)
• Strong retail leadership experience in multi-outlet environments
• Proven ability to manage and motivate large frontline teams
• Strong culinary knowledge and operational food service background
• Experience with HACCP, food safety, and regulatory compliance
• Strong attention to detail and organizational skills
• Experience with POS systems, digital signage, and retail reporting tools
• Proficiency in computer systems and data analytics
• Strong client-facing communication skills
• Focus on increasing sales and enhancing customer satisfaction
• Prior Sodexo experience preferred

Who We Are: At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you're happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form .

Qualifications & Requirements: Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 1 year of work experience in concessions, retail sales, or store operations