Retail & Fixtures Solutions Manager at Dyson

About usDyson is a global technology enterprise. Were growing fast and our ambition is huge more categories more locations and more people.Dyson launched in the US in 2002 and since then operations have grown exponentially. Our US headquarters is based in Chicagos Fulton Market neighborhood. We also have employees working in field sales our service centers and in our growing number of Dyson Demo Stores across the country.Were committed to our campus culture and want to have people collaborating developing and learning from each other. By having everyone on campus together we have been able to nurture a fantastic social and dynamic environment. About the roleAt Dyson we sell by demonstrating. Our Experts Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson connecting our world-leading and pioneering technology with shoppers and owners.The Retail & Fixture Solutions Manager is a specialist in retail shop environments and is directly responsible for managing the break fix process store audits and fixture health across the 3rd party retail footprint in the United States. This role is critical to Dysons success as it directly impacts how customers perceive our quality and reputation for innovative technology. The role will require about 10-20% travel.Duties and Responsibilities:Manage end to end the break fix processPull existing inventory for replacement; or work directly with fixture/ print vendors to re-produce items and manage reinstallation to correct broken field assetsTake in any broken fixture issues and if a like for like replacement implement if new design brief in COE or discuss with Retail Marketing to align and own brief to CoEOwn break fix ticket system and determine priority of how to address / respond to requestorUse Key Performance measures to drive efficiency across the business to eradicate complexity and work towards a simplistic approachEnsure that a regular feedback loop is built and shared to ensure information flows to teams ahead of needProvide regular communication through scheduled and on-demand status reports with cross functional partners updating on break/fix status by fixture and retailerProvide valuable insight and strategic input to development for all new retail store fixturesCollaborate with cross functional partners to inform creative brief development for future fixtures with best practice guidance on break fix managementAnticipate problems roadblocks and major obstructions and plan accordinglyCreate a regular feedback loop built and shared to ensure information flows to teams ahead of needPartner collaboratively with cross functional teams to deliver durable retail solutionsWork closely with both local and global teams to assist in brief writing always keeping the customer experience at impact at the heart of fixture creationAble to influence others and deliver the most appropriate solution given the tasks at hand.Comfortable with input and collaborating with global partners.Solution oriented and positive.Additional Duties & Responsibilities:Manage vendor relationships contracts and performance ensuring timely and high-quality fixture repairs or replacements.Track and manage break/fix budgets and expenditures.Conduct root-cause analyses for recurring fixture failures and report findings/recommend solutions to leadership.Ensure all fixtures and work comply with safety and regulatory standards.Develop and maintain process documentation and deliver trainings for store teams on break/fix reporting protocols.Own key performance metrics (e.g. ticket turnaround times vendor SLA achievement) and share progress with leadership.Leverage feedback from stores to continuously refine break/fix process and enhance fixture durability.Relish the opportunity to pick up new activities that fall broadly in the purpose of the roleAbout youBachelors degree required5 years in retail operations or retail project management3 years of practical project management experienceMust be able to commit to a 5-day office attendance schedule.Previous retail experience in the field is strongly preferredMarketing and events experience a plusStrong product knowledge related to retail shelving and product displaysAble to read and navigate engineering specifications to determine & select vendor fitGenuine passion for providing outstanding serviceExcellent verbal and written communication skillsOrganized with attention to detail and accuracy with exceptional follow-upAnalytical mindsetcomfortable working with data to identify trends and drive process improvements.Ability to work in a fast paced and challenging environmentAbility to effectively manage multiple projects meet deadlines and re-prioritize work as neededAbility to exercise sound judgment and independent decision makingDemonstrates an aptitude of understanding retail and the overall business functionAbility to work independently and make decisions with minimal supervisionAbility to handle sensitive and/or confidential informationExcellent teamwork skills with a proven ability to influence cross-functional teams without formal authorityAdvanced in Microsoft Outlook Word Excel and PowerPointCompensation : $113600 - $127800 annually bonus opportunityBenefitsAt Dyson how we reward you is linked to our high-performance culture. But its about more than salary and bonus. Through a package of financial lifestyle and health benefits we support whatever stage of life youre in and the moments that matter.Financial benefits: 401K with up to a 4% match Company paid Life Insurance and AD&D Flexible Savings Account (FSA) and Health Savings Account (HSA)Lifestyle benefits: Competitive Paid Time Off Benefits including Separate Holiday Sick and Vacation Time Pre-tax Commuter Benefits (applicable areas only) Generous Child Care Leave Program Wellness Program Employee Assistance Program Dyson Product DiscountsHealth benefits: Multi-Level Healthcare Coverage Options Vision & Dental Coverage Company paid Short-Term and Long-Term DisabilityDyson is committed to fostering an inclusive and accessible environment that reflects the diversity of the community in which we live. If requested we will provide reasonable accommodation during the recruitment process for persons with disabilities. Contact us at for more information. Dyson is an Equal Opportunity Employer.Dyson is an equal opportunity employer. We know that great minds dont think alike and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other any other dimension of diversity.Required Experience:Manager Key Skills Organizational Management,Presentation Skills,Agile,SAFe,AWS,Solution Architecture,Conflict Management,Data Management,Scrum,Team Management,Pre-sales,Management Consulting Employment Type : Full-Time Experience: years Vacancy: 1 Yearly Salary Salary: 113600 - 127800