Retail Shift Lead Santa Monica Coffeebar at 30 Intelligentsia Coffee

Worker Type: EmployeeJob Description: Do you want to be an Intelli at our brand new Santa Monica coffeebar We do business differently to forge new paths in specialty coffee. We are pioneers in the direct trade model for buying coffee and creating coffee partnerships all over the world. Were passionate about coffee and that means we pay a bit more for coffee in order to buy direct and create long-term collaborative relationships with our producers that grow exceptional coffee.The wage for a Shift Lead in Santa Monica is $21.20/ will be a mandatory 40-hour post-holiday training week before the coffeebar opens to the public to ensure you are fully confident in all that we do. The position is eligible for tips and these average $7.00 -10.00/hr.Leadership and OperationsSupport demonstrate and ensure proper store procedures from all staff to include cash handling attendance product standards and all other operational best practicesAdhere to all company policies and protocols both behind the bar and at the front of the house including those for cash handling and safety while maintaining a clean and organized workspace so fellow team members can locate resources and products quicklyEnsure that the companys brand is properly reflected by keeping a well maintained clean well-organized and stocked coffee barUphold the companys standards regarding merchandising inventory and rotation of store productsOffer relevant thoughtful ideas and suggestions for improving operationsEnsure adherence to the companys dress code as well as all health and safety requirementsDrink Quality/EducationPrepare and serve coffee and tea beverages that adhere to the companys freshness and quality standards ensuring that they consistently reflect the companys recipe and presentation standardsComplete the required training modules contained in the Retail Training Manual; Baristas are encouraged to pursue the completion of additional training modulesMaintain coffee knowledge on current offerings and confidently and accurately communicate product information to customersActively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficienciesEducate customers and staff on all coffee and teas carriedAssist in the training and development of new staffAttend training sessions to constantly advance education on coffee tea merchandise and espresso bar skills; work with your Educator to further your barista skillsDemonstrate an ongoing pursuit of education training and industry trendsCustomer EngagementEnsure customers are warmly received and welcomed; engage the customers in a sincere and friendly manner including greeting customers with a smile thanking them for their patronage and preparing drinks in an expedient mannerRespond to questions orders and concerns with patience confidence and professionalismEngage customers about their drink preferences and tailor suggestions accordinglyFacilitate easy dialogue with customers regarding other product offerings including whole bean coffee tea complimentary food offerings merchandise as well as any current promotionsParticipate in store-wide profit initiativesOffer strategic input or suggestions as to how to increase store profitabilityDemonstrate initiative with routine tasksEducation RequirementsHigh School Diploma or General Education Degree (GED) AND experience in the specialty coffee retail hospitality and/or customer service industriesQualificationsAbility to maintain a pleasant disposition and sense of urgency with helping customersDemonstrate a passion for coffee and teaCapability to interface and maintain effective relationships with co-workers and customersA logical and methodological approach to problem-solvingFlexible with the ability to multi-task in a highly demanding stressful environmentMaintain a calm demeanor during periods of high volumeAbility to cooperate successfully as a member of a teamAbility to communicate effectively with others including giving and receiving feedback on the quality of servicesCommunicate clearly honestly and promptlyAbility to use available resources to answer questionsMaintain regular and consistent attendance and punctualityStrong cash handling skillsLanguage SkillsAbility to read and speak English proficiently.Physical DemandsWhile performing the duties of this job the employee is regularly required to see talk and hear.The employee frequently is required to stand walk sit; use hands to handle or feel; reach with hands and arms; and stoop kneel or crouch.The employee must occasionally lift and/or move up to 50 pounds.At times may require more than 40 hours per week to perform the essential duties of the position.Fine hand manipulation (keyboarding and register).Work EnvironmentRetail store environment.The noise level in the work environment is usually moderate.Benefits401(k) Company MatchHealth Dental and Vision insuranceEmployee Discounts including a free bag of coffee every week!Paid time off and Sick leaveParental and Bereavement leaveCommuter BenefitsEmployee Assistance ProgramLife InsuranceShort and Long Term Disability InsuranceIntelligentsia Coffee Inc is an equal opportunity employer of all qualified individuals.We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to better meet our mission and values while serving guests throughout our communities. People of color women LGBTQIA veterans and persons with disabilities are encouraged to apply.Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal state and local ordinances.Intelligentsia is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability please contact us via email at Key Skills Quality Analysis,Facility,ISO,Inventory Levels,Root cause Analysis,Shift operations,General Maintenance,Daily Operations,Supervision,Analysis,PLC,Safety Standards,Quality Standards,Time management skills,Troubleshooting Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 7 - 10