Retention Agent at Paraco Gas Corp

Position Description: The Retention Agent will be the second level in the effort to retain existing customers and providing fair solutions to customers who may otherwise decide to cancel their existing services. A person in this role will utilize active listening empathy negotiating and creative problem solving in order to retain the customer. Individual will have a wider scope of parameters in regards to what they can offer in the way of a reduction in price per gallon service contracts and overall service billing.Key responsibilities and essential job duties include but are not limited to:Correspond with customers via phone (inbound & outbound) as well as email to address complaints with the goal of increasing satisfaction / retentionMaintain up to date knowledge about the companys promotions and productsIdentify opportunities for process improvement that positively impact the customers satisfactionOffer discounts or special deals as needed and within pre-established limitsTouch all aspects of customer service from answering billing questions to escalation of complex issuesContact customers who have taken their complaint to social media outletsAccurately notate all customer interactionsProvide customer feedback to the appropriate internal teamsGenerate weekly log reportsQualifications:A high school diploma or equivalentAt least one year in the customer service fieldExcellent problem solving skills which include utilizing good negotiating skillsAbility to remain calm and level headed during difficult situationsExcellent written and verbal communications skillsDependable and punctualRequired Experience:Unclear Seniority Key Skills Criminal Justice,Cost Accounting,Elevator Maintenance,Airport,Jboss,Brand Employment Type : Full-Time Experience: years Vacancy: 1 Hourly Salary Salary: 22 - 22